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Xero: UK: MTD IT - Some customers receiving errors

Impact: minorStatus: resolvedStarted Resolved (3.9 h)4 updatesSource: stspg.io (opens in new tab)

Affected components: Tax Reporting - UK VAT & MTDUnited Kingdom - Regional Products - Tax Reporting - UK VAT & MTD

Timeline of updates

  1. investigating

    We are aware some UK customers trying to submit filings via MTD IT are receiving error messages. Our team is investigating this with urgency.

  2. identified

    We have identified the cause of the issue where some UK customers trying to submit via MTD IT are receiving error messages. Our team are working on a fix for this issue.

  3. monitoring

    Our team has implemented a fix and we are currently monitoring the results.

  4. resolved

    Our team has resolved the issue impacting some UK customers trying to submit via MTD IT. This was due to a recent release, which we have deployed a fix for.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Xero profile · Recent Xero incidents · Markdown · JSON