# Xero: UK: MTD IT - Some customers receiving errors

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-07 15:30 UTC · Resolved: 2026-09-07 19:26 UTC · Duration: 3.9 h
- Updates: 4 · Affected components: Tax Reporting - UK VAT & MTD, United Kingdom - Regional Products - Tax Reporting - UK VAT & MTD
- [Vendor status page: https://stspg.io/18q1lm1y18b6](https://stspg.io/18q1lm1y18b6)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **investigating** 2026-09-07 15:30 UTC: We are aware some UK customers trying to submit filings via MTD IT are receiving error messages. Our team is investigating this with urgency.
- **identified** 2026-09-07 15:46 UTC: We have identified the cause of the issue where some UK customers trying to submit via MTD IT are receiving error messages. Our team are working on a fix for this issue.
- **monitoring** 2026-09-07 18:41 UTC: Our team has implemented a fix and we are currently monitoring the results.
- **resolved** 2026-09-07 19:26 UTC: Our team has resolved the issue impacting some UK customers trying to submit via MTD IT. This was due to a recent release, which we have deployed a fix for.


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Canonical: https://rewindex.com/company/xero/incidents/n137nvbgyctb · Markdown: https://rewindex.com/company/xero/incidents/n137nvbgyctb.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/n137nvbgyctb · Generated 2026-10-18T09:59:00.662Z