Xero: AU: Xero Tax - Customers won't be able to file tax returns due to an outage with ATO services.
Xero reported a major AU Xero Tax outage from 2026-09-07 01:49 UTC to 2026-09-07 04:16 UTC, lasting 2 h 26 min. An ATO services outage prevented customers from filing tax returns or STP filings, though tax return creation remained available. ATO implemented a fix, and Xero confirmed resolution.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Australia - Regional Products - Tax Reporting - BAS, TPARTax Reporting - BAS, TPARXero Partner Products & Tools - Xero Tax (AU)Xero Tax (AU)
Timeline of updates
- identified
We are aware of an issue where customers cannot file tax returns or STP Fillings to ATO due to an outage with their services. Customers will be able to create tax returns but cannot file these during this time. We are monitoring ATO for updates and we'll update you as soon as we can.
- monitoring
The ATO has implemented a fix and we are currently monitoring the results.
- resolved
The ATO has resolved the issue impacting AU customers trying to file tax returns in Xero Tax.
Rewindex changes for this incident
- Major incident: AU: Xero Tax - Customers won't be able to file tax returns due to an outage with ATO services. 2026-09-07 01:49 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Xero profile · Recent Xero incidents · Markdown · JSON