Changes / Xero / AU: Xero Tax - Customers won't be able to file tax returns due to an outage with ATO services.
Xero: Major incident: AU: Xero Tax - Customers won't be able to file tax returns due to an outage with ATO services.
Summary
Xero reported a major AU Xero Tax outage from 2026-09-07 01:49 UTC to 2026-09-07 04:16 UTC, lasting 2 h 26 min. An ATO services outage prevented customers from filing tax returns or STP filings, though tax return creation remained available. ATO implemented a fix, and Xero confirmed resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: AU: Xero Tax - Customers won't be able to file tax returns due to an outage with ATO services.
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-07 01:49 UTC
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After: 2026-09-07 04:16 UTC
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After: Australia - Regional Products - Tax Reporting - BAS, TPAR, Tax Reporting - BAS, TPAR, Xero Partner Products & Tools - Xero Tax (AU), Xero Tax (AU)
Before: not present
After: We are aware of an issue where customers cannot file tax returns or STP Fillings to ATO due to an outage with their services. Customers will be able to create tax returns but cannot file these during this time.
We are monitoring ATO for updates and we'll update you as soon as we can.
Before: not present
After: The ATO has implemented a fix and we are currently monitoring the results.
Before: not present
After: The ATO has resolved the issue impacting AU customers trying to file tax returns in Xero Tax.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: AU: Xero Tax - Customers won't be able to file tax returns due to an outage with ATO services. (this change) Xero reported a major AU Xero Tax outage from 2026-09-07 01:49 UTC to 2026-09-07 04:16 UTC, lasting 2 h 26 min. An ATO services outage prevented customers from filing tax returns or STP filings, though tax return creation remained available. ATO implemented a fix, and Xero confirmed resolution. | Major incident |