# Xero: Major incident: AU: Xero Tax - Customers won't be able to file tax returns due to an outage with ATO services.

**Summary:** Xero reported a major AU Xero Tax outage from 2026-09-07 01:49 UTC to 2026-09-07 04:16 UTC, lasting 2 h 26 min. An ATO services outage prevented customers from filing tax returns or STP filings, though tax return creation remained available. ATO implemented a fix, and Xero confirmed resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-07 01:49 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/n64kt33jzsjy](https://stspg.io/n64kt33jzsjy)
- [Company: Xero](https://rewindex.com/company/xero.md)
- Versions: before (none: first archived) → after incident\_version:223/tndxbgp6g8dt@c88afb8bb0a6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ AU: Xero Tax - Customers won't be able to file tax returns due to an outage with ATO services.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-07 01:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-07 04:16 UTC
```

**6. Added: Affected components**

```diff
+ Australia - Regional Products - Tax Reporting - BAS, TPAR, Tax Reporting - BAS, TPAR, Xero Partner Products & Tools - Xero Tax (AU), Xero Tax (AU)
```

**7. Added: Update** (identified) · 2026-09-07 01:49 UTC

```diff
+ We are aware of an issue where customers cannot file tax returns or STP Fillings to ATO due to an outage with their services. Customers will be able to create tax returns but cannot file these during this time.  We are monitoring ATO for updates and we'll update you as soon as we can.
```

**8. Added: Update** (monitoring) · 2026-09-07 04:04 UTC

```diff
+ The ATO has implemented a fix and we are currently monitoring the results.
```

**9. Added: Update** (resolved) · 2026-09-07 04:16 UTC

```diff
+ The ATO has resolved the issue impacting AU customers trying to file tax returns in Xero Tax.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-07 01:49 UTC | Major incident: AU: Xero Tax - Customers won't be able to file tax returns due to an outage with ATO services. (this change) | outage |

All Xero changes: [timeline](https://rewindex.com/company/xero/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6c8ac3b1e4bf76 · Markdown: https://rewindex.com/change/i6c8ac3b1e4bf76.md · JSON: https://rewindex.com/api/v1/changes/i6c8ac3b1e4bf76 · Generated 2026-10-18T02:28:31.071Z