Xero: Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO
Xero reported a major incident preventing Australian Xero Tax customers from prefilling or lodging tax returns to the ATO. It ran from 2026-08-30 20:21 UTC to 2026-08-30 22:39 UTC, lasting 2 h 18 min. The ATO implemented a fix, and Xero confirmed resolution.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Xero Partner Products & Tools - Xero Tax (AU)Xero Tax (AU)
Timeline of updates
- identified
We are aware of an issue with the ATO where customers are unable to prefill or lodge tax returns from Xero Tax. This is our top priority and we will update you as soon as we can.
- monitoring
The ATO has implemented a fix and we are currently monitoring the results.
- resolved
ATO has resolved the issue causing errors for AU customers when using prefill or lodge tax returns from Xero Tax.
Rewindex changes for this incident
- Major incident: Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO 2026-08-30 20:21 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Xero profile · Recent Xero incidents · Markdown · JSON