Changes / Xero / Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO
Xero: Major incident: Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO
Summary
Xero reported a major incident preventing Australian Xero Tax customers from prefilling or lodging tax returns to the ATO. It ran from 2026-08-30 20:21 UTC to 2026-08-30 22:39 UTC, lasting 2 h 18 min. The ATO implemented a fix, and Xero confirmed resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-08-30 20:21 UTC
Before: not present
After: 2026-08-30 22:39 UTC
Before: not present
After: Xero Partner Products & Tools - Xero Tax (AU), Xero Tax (AU)
Before: not present
After: We are aware of an issue with the ATO where customers are unable to prefill or lodge tax returns from Xero Tax.
This is our top priority and we will update you as soon as we can.
Before: not present
After: The ATO has implemented a fix and we are currently monitoring the results.
Before: not present
After: ATO has resolved the issue causing errors for AU customers when using prefill or lodge tax returns from Xero Tax.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO (this change) Xero reported a major incident preventing Australian Xero Tax customers from prefilling or lodging tax returns to the ATO. It ran from 2026-08-30 20:21 UTC to 2026-08-30 22:39 UTC, lasting 2 h 18 min. The ATO implemented a fix, and Xero confirmed resolution. | Major incident |