# Xero: Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-30 20:21 UTC · Resolved: 2026-08-30 22:39 UTC · Duration: 2.3 h
- Updates: 3 · Affected components: Xero Partner Products & Tools - Xero Tax (AU), Xero Tax (AU)
- [Vendor status page: https://stspg.io/q8vmpyg7dzgn](https://stspg.io/q8vmpyg7dzgn)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Summary

Xero reported a major incident preventing Australian Xero Tax customers from prefilling or lodging tax returns to the ATO. It ran from 2026-08-30 20:21 UTC to 2026-08-30 22:39 UTC, lasting 2 h 18 min. The ATO implemented a fix, and Xero confirmed resolution. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-08-30 20:21 UTC: We are aware of an issue with the ATO where customers are unable to prefill or lodge tax returns from Xero Tax. This is our top priority and we will update you as soon as we can.
- **monitoring** 2026-08-30 22:17 UTC: The ATO has implemented a fix and we are currently monitoring the results.
- **resolved** 2026-08-30 22:39 UTC: ATO has resolved the issue causing errors for AU customers when using prefill or lodge tax returns from Xero Tax.

## Rewindex changes for this incident

- 2026-08-30 20:21 UTC: [Major incident: Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO](https://rewindex.com/change/i12d2c7ebb3c06b.md)


---
Canonical: https://rewindex.com/company/xero/incidents/mg3qbpbw092r · Markdown: https://rewindex.com/company/xero/incidents/mg3qbpbw092r.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/mg3qbpbw092r · Generated 2026-10-18T12:23:09.576Z