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Xero: Global: Reporting - Errors loading reports

Impact: majorStatus: resolvedStarted Resolved (43 min)3 updatesSource: stspg.io (opens in new tab)
Summary

Xero reported a major global Reporting outage: some customers saw error messages or pages failing to load. It started at 2026-06-05 15:47 UTC and was resolved at 2026-06-05 16:30 UTC, lasting 43 min; Xero implemented a fix and monitored the results.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Core Xero Products - ReportingReporting

Timeline of updates

  1. investigating

    We are aware that some customers trying to load reports are experiencing error messages or pages not loading. Our team is investigating this with urgency.

  2. monitoring

    Our team has implemented a fix and we are currently monitoring the results.

  3. resolved

    Our team has resolved the issue some customers were experiencing trying to load reports. We apologise for any inconvenience caused.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Xero profile · Recent Xero incidents · Markdown · JSON