# Xero: Global: Reporting - Errors loading reports

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-06-05 15:47 UTC · Resolved: 2026-06-05 16:30 UTC · Duration: 43 min
- Updates: 3 · Affected components: Core Xero Products - Reporting, Reporting
- [Vendor status page: https://stspg.io/nxyjhwrg4p76](https://stspg.io/nxyjhwrg4p76)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Summary

Xero reported a major global Reporting outage: some customers saw error messages or pages failing to load. It started at 2026-06-05 15:47 UTC and was resolved at 2026-06-05 16:30 UTC, lasting 43 min; Xero implemented a fix and monitored the results. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-06-05 15:47 UTC: We are aware that some customers trying to load reports are experiencing error messages or pages not loading. Our team is investigating this with urgency.
- **monitoring** 2026-06-05 16:08 UTC: Our team has implemented a fix and we are currently monitoring the results.
- **resolved** 2026-06-05 16:30 UTC: Our team has resolved the issue some customers were experiencing trying to load reports. We apologise for any inconvenience caused.

## Rewindex changes for this incident

- 2026-06-05 15:47 UTC: [Major incident: Global: Reporting - Errors loading reports](https://rewindex.com/change/i1b485d1fba9177.md)


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Canonical: https://rewindex.com/company/xero/incidents/h3dc4xk11sd0 · Markdown: https://rewindex.com/company/xero/incidents/h3dc4xk11sd0.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/h3dc4xk11sd0 · Generated 2026-10-18T13:34:40.175Z