Changes / Xero / Global: Reporting - Errors loading reports
Xero: Major incident: Global: Reporting - Errors loading reports
Summary
Xero reported a major global Reporting outage: some customers saw error messages or pages failing to load. It started at 2026-06-05 15:47 UTC and was resolved at 2026-06-05 16:30 UTC, lasting 43 min; Xero implemented a fix and monitored the results.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Global: Reporting - Errors loading reports
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After: major
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After: resolved
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After: 2026-06-05 15:47 UTC
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After: 2026-06-05 16:30 UTC
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After: Core Xero Products - Reporting, Reporting
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After: We are aware that some customers trying to load reports are experiencing error messages or pages not loading. Our team is investigating this with urgency.
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After: Our team has implemented a fix and we are currently monitoring the results.
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After: Our team has resolved the issue some customers were experiencing trying to load reports. We apologise for any inconvenience caused.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Global: Reporting - Errors loading reports (this change) Xero reported a major global Reporting outage: some customers saw error messages or pages failing to load. It started at 2026-06-05 15:47 UTC and was resolved at 2026-06-05 16:30 UTC, lasting 43 min; Xero implemented a fix and monitored the results. | Major incident |