# Xero: Major incident: Global: Reporting - Errors loading reports

**Summary:** Xero reported a major global Reporting outage: some customers saw error messages or pages failing to load. It started at 2026-06-05 15:47 UTC and was resolved at 2026-06-05 16:30 UTC, lasting 43 min; Xero implemented a fix and monitored the results. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-05 15:47 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/nxyjhwrg4p76](https://stspg.io/nxyjhwrg4p76)
- [Company: Xero](https://rewindex.com/company/xero.md)
- Versions: before (none: first archived) → after incident\_version:223/h3dc4xk11sd0@87bf58d9c241
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Global: Reporting - Errors loading reports
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-05 15:47 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-05 16:30 UTC
```

**6. Added: Affected components**

```diff
+ Core Xero Products - Reporting, Reporting
```

**7. Added: Update** (investigating) · 2026-06-05 15:47 UTC

```diff
+ We are aware that some customers trying to load reports are experiencing error messages or pages not loading. Our team is investigating this with urgency.
```

**8. Added: Update** (monitoring) · 2026-06-05 16:08 UTC

```diff
+ Our team has implemented a fix and we are currently monitoring the results.
```

**9. Added: Update** (resolved) · 2026-06-05 16:30 UTC

```diff
+ Our team has resolved the issue some customers were experiencing trying to load reports. We apologise for any inconvenience caused.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-05 15:47 UTC | Major incident: Global: Reporting - Errors loading reports (this change) | outage |

All Xero changes: [timeline](https://rewindex.com/company/xero/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i1b485d1fba9177 · Markdown: https://rewindex.com/change/i1b485d1fba9177.md · JSON: https://rewindex.com/api/v1/changes/i1b485d1fba9177 · Generated 2026-10-18T03:33:58.746Z