Companies / security

Secureframe

secureframe.comStatus page: status.secureframe.comNow: operational since 2026-10-17
56incidents since 2021-12-13
19major or critical
0in the last 90 days
0silently edited or deleted

Recent notable changes

When (UTC)ChangeKind
Critical incident: Elevated errors with third party vendor
Secureframe reported a critical incident affecting API, Trust, and Web Application: elevated API errors with a third-party vendor caused app-wide issues. It started at 2026-07-10 17:25 UTC and was resolved at 2026-07-10 18:57 UTC, lasting 1 h 32 min; the third-party service recovered and all affected services were fully operational.
Major incident
Major incident: Secureframe Agent devices missing from inventory
Some devices managed by Secureframe Agent dropped out of asset inventory, causing related tests to fail. Secureframe rated the incident major; it started at 2026-06-09 18:39 UTC and was resolved at 2026-06-10 02:11 UTC, lasting 7 h 32 min.
Major incident
Major incident: Secureframe Agent - UK - syncs are not workingMajor incident
Major incident: Issues with Google Workspace connectionsMajor incident
Major incident: Personnel Page Crashing for US/UK usersMajor incident
Major incident: Increased error rates with loginMajor incident
Major incident: Secureframe US and UK appplications unavailableMajor incident
Major incident: Office365: Some user logins and some integration syncs failingMajor incident
Critical incident: Trust Center pages not fully loadingMajor incident
Major incident: UK Agents failing to reportMajor incident

Full Secureframe change timeline, with diffs →

Status incident history

Secureframe status incidents per year
051015↑ incidents202120222023202420252026315111656
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.
Data table
YearIncidentsMajor/critical
202131
2022154
2023111
2024166
202553
202664
Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.
Data table
MonthImpactIncidents
2023-10minor2
2023-10none1
2024-01major1
2024-02major1
2024-02minor1
2024-02none1
2024-04critical1
2024-04major1
2024-04none1
2024-05critical1
2024-05minor2
2024-05none1
2024-08major1
2024-08minor1
2024-08none1
2024-10minor2
2025-01none1
2025-02minor1
2025-11major1
2025-12major2
2026-01major1
2026-02major1
2026-04none1
2026-05none1
2026-06major1
2026-07critical1

Silent edits

No silent edits or deletions detected for Secureframe yet. We compare every 10-minute snapshot of each incident.

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Pricing, trust and legal pages

Page snapshot history
PricingPrivacy policyTerms of serviceTrust / security26Jul2Aug91623306Sep1320274Oct11182026-10-17 Privacy policy: baseline2026-10-17 Pricing: baseline2026-10-17 Trust / security: baseline2026-10-17 Terms of service: baseline
One dot per archived version. Grey = first archived (baseline), orange = text changed.
Data table
DatePageChange
2026-10-17Privacy policybaseline
2026-10-17Pricingbaseline
2026-10-17Trust / securitybaseline
2026-10-17Terms of servicebaseline
PageURLVersionsLast changedLast fetched OKHistory
Privacy policysecureframe.com/privacy12026-10-172026-10-17none yet
Terms of servicesecureframe.com/terms12026-10-172026-10-17none yet
Pricingsecureframe.com/pricing12026-10-172026-10-17none yet
Trust / securitytrust.secureframe.com/?format=html12026-10-172026-10-17none yet

No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.

Incident timeline

Latest 56 of 56 incidents. Full list: last 90 days · JSON · Markdown

Started (UTC)IncidentImpactDuration
Elevated errors with third party vendorcritical1.5 h
Secureframe Agent devices missing from inventorymajor7.5 h
Sign in issues with "Sign in with Microsoft"none33 min
Cloud Sync Failures - Secureframe Platformnone25 min
Secureframe Agent - UK - syncs are not workingmajor3.3 h
Issues with Google Workspace connectionsmajor7.0 h
Personnel Page Crashing for US/UK usersmajor2.4 h
Increased error rates with loginmajor14 min
Secureframe US and UK appplications unavailablemajor2.6 h
Company Tests/Test Library May Show Incomplete Resultsminor4.7 h
Degraded Web Applicationnone40 min
Dashboard: Tests and Frameworks showing 0 findingsminor3.8 h
New integration connections are not showing up in the UIminor1.3 h
Office365: Some user logins and some integration syncs failingmajor1.4 h
A subset of customers have incorrect tests showing up in Secureframenone3.1 h
Performance Degradation of Test Refreshesminor4.2 h
Trust Center pages not fully loadingcritical16 min
Application intermittently unresponsiveminor3.4 h
Secureframe Web Application in degraded statenone2.4 h
Controls page in degraded stateminor35 min
Generative AI Functionality Degradednone2.8 h
UK Agents failing to reportmajor1.3 h
Secureframe Agent unable to connectcritical20 h
Degraded Service due to backed up jobsminor2.3 h
Security Questionnaires Not Respondingmajor1.3 h
Sign in to Employee Onboarding for a subset of users is not workingnone10 min
Employee onboarding redirect issuesmajor3.2 h
Intermittent Dashboard Errorsminor3.3 h
Intermittent slownessnone49 min
General Page Performance Issuesminor1.5 h
Personnel Pages - Empty Display of Personnelminor27 min
Azure Cloud integrations not connectingminor22 min
Integration Syncs Delayedminor1.1 h
Errors with Trust Center Pagesminor2 min
Increased Errors on WAFV2: GetLoggingConfiguration Findings for AWS Connectionsminor3.0 h
Degraded Performance: Manual Integration Sync, Test Refreshingminor47 min
Secureframe Not Reachablecritical29 min
Secureframe - issues with updating Cloud Sync resultsminor3.0 h
Secureframe Agent not installating on Windows and Linuxnone20 h
Secureframe Not Reachablemajor50 min
Employee onboarding is inaccessible for a subset of usersminor1.6 h
Elevated API Errorsnone10 min
Asset tables are not loadingnone28 min
Login to Secureframe failing for some customersmajor8 min
DNS Issue with Herokunone1.0 h
Secureframe not loading for some customersminor7 min
Secureframe not loading for some customersnone5 min
Partial Loading Errorsminor14 min
Elevated API Errorsnone1.0 h
Invalid Authentication Tokens leading to 500sminor4.6 h
Web Application is downnone24 h
Application Outagecritical54 min
Secureframe.com is erroring with status codes of 526critical38 min
Help Desk is Offlinecritical4 d
support.secureframe.com not redirecting to Support resourcesminor4.0 h
Application Outagenone0 min