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Secureframe: Elevated errors with third party vendor

Impact: criticalStatus: resolvedStarted Resolved (1.5 h)5 updatesSource: stspg.io (opens in new tab)
Summary

Secureframe reported a critical incident affecting API, Trust, and Web Application: elevated API errors with a third-party vendor caused app-wide issues. It started at 2026-07-10 17:25 UTC and was resolved at 2026-07-10 18:57 UTC, lasting 1 h 32 min; the third-party service recovered and all affected services were fully operational.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: APITrustWeb Application

Timeline of updates

  1. monitoring

    We're experiencing an elevated level of API errors with a third party vendor. This is causing app wide issues.

  2. monitoring

    We are continuing to monitor for any further issues.

  3. monitoring

    Affected services are coming back online and error rates are returning to normal levels. Our team is continuing to monitor the recovery to ensure stability. We'll post another update shortly / once the incident is fully resolved. Thank you for your patience.

  4. monitoring

    Affected services are coming back online and error rates are returning to normal. We're continuing to monitor the recovery to ensure stability.

  5. resolved

    The third-party service has recovered and all affected services are fully operational. We've confirmed normal performance. Thank you for your patience.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Secureframe profile · Recent Secureframe incidents · Markdown · JSON