Changes / Secureframe / Elevated errors with third party vendor

Secureframe: Critical incident: Elevated errors with third party vendor

Summary

Secureframe reported a critical incident affecting API, Trust, and Web Application: elevated API errors with a third-party vendor caused app-wide issues. It started at 2026-07-10 17:25 UTC and was resolved at 2026-07-10 18:57 UTC, lasting 1 h 32 min; the third-party service recovered and all affected services were fully operational.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 90%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Elevated errors with third party vendor
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-07-10 17:25 UTC
AddedResolved time#5
Before: not present
After: 2026-07-10 18:57 UTC
AddedAffected components#6
Before: not present
After: API, Trust, Web Application
AddedUpdatemonitoring#7
Before: not present
After: We're experiencing an elevated level of API errors with a third party vendor. This is causing app wide issues.
AddedUpdatemonitoring#8
Before: not present
After: We are continuing to monitor for any further issues.
AddedUpdatemonitoring#9
Before: not present
After: Affected services are coming back online and error rates are returning to normal levels. Our team is continuing to monitor the recovery to ensure stability. We'll post another update shortly / once the incident is fully resolved. Thank you for your patience.
AddedUpdatemonitoring#10
Before: not present
After: Affected services are coming back online and error rates are returning to normal. We're continuing to monitor the recovery to ensure stability.
AddedUpdateresolved#11
Before: not present
After: The third-party service has recovered and all affected services are fully operational. We've confirmed normal performance. Thank you for your patience.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Critical incident: Elevated errors with third party vendor (this change)
Secureframe reported a critical incident affecting API, Trust, and Web Application: elevated API errors with a third-party vendor caused app-wide issues. It started at 2026-07-10 17:25 UTC and was resolved at 2026-07-10 18:57 UTC, lasting 1 h 32 min; the third-party service recovered and all affected services were fully operational.
Major incident

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