# Secureframe: Critical incident: Elevated errors with third party vendor

**Summary:** Secureframe reported a critical incident affecting API, Trust, and Web Application: elevated API errors with a third-party vendor caused app-wide issues. It started at 2026-07-10 17:25 UTC and was resolved at 2026-07-10 18:57 UTC, lasting 1 h 32 min; the third-party service recovered and all affected services were fully operational. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-10 17:25 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/0pwy0ddc9s8n](https://stspg.io/0pwy0ddc9s8n)
- [Company: Secureframe](https://rewindex.com/company/secureframe.md)
- Versions: before (none: first archived) → after incident\_version:315/2r19b56bj58r@ef0f291fd678
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated errors with third party vendor
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-10 17:25 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-10 18:57 UTC
```

**6. Added: Affected components**

```diff
+ API, Trust, Web Application
```

**7. Added: Update** (monitoring) · 2026-07-10 17:25 UTC

```diff
+ We're experiencing an elevated level of API errors with a third party vendor. This is causing app wide issues.
```

**8. Added: Update** (monitoring) · 2026-07-10 17:27 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**9. Added: Update** (monitoring) · 2026-07-10 18:29 UTC

```diff
+ Affected services are coming back online and error rates are returning to normal levels. Our team is continuing to monitor the recovery to ensure stability. We'll post another update shortly / once the incident is fully resolved. Thank you for your patience.
```

**10. Added: Update** (monitoring) · 2026-07-10 18:37 UTC

```diff
+ Affected services are coming back online and error rates are returning to normal. We're continuing to monitor the recovery to ensure stability.
```

**11. Added: Update** (resolved) · 2026-07-10 18:57 UTC

```diff
+ The third-party service has recovered and all affected services are fully operational. We've confirmed normal performance. Thank you for your patience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-10 17:25 UTC | Critical incident: Elevated errors with third party vendor (this change) | outage |

All Secureframe changes: [timeline](https://rewindex.com/company/secureframe/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i67ec727254b84e · Markdown: https://rewindex.com/change/i67ec727254b84e.md · JSON: https://rewindex.com/api/v1/changes/i67ec727254b84e · Generated 2026-10-18T03:32:09.131Z