# Secureframe: Elevated errors with third party vendor

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-07-10 17:25 UTC · Resolved: 2026-07-10 18:57 UTC · Duration: 1.5 h
- Updates: 5 · Affected components: API, Trust, Web Application
- [Vendor status page: https://stspg.io/0pwy0ddc9s8n](https://stspg.io/0pwy0ddc9s8n)
- [Company: Secureframe](https://rewindex.com/company/secureframe.md)

## Summary

Secureframe reported a critical incident affecting API, Trust, and Web Application: elevated API errors with a third-party vendor caused app-wide issues. It started at 2026-07-10 17:25 UTC and was resolved at 2026-07-10 18:57 UTC, lasting 1 h 32 min; the third-party service recovered and all affected services were fully operational. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2026-07-10 17:25 UTC: We're experiencing an elevated level of API errors with a third party vendor. This is causing app wide issues.
- **monitoring** 2026-07-10 17:27 UTC: We are continuing to monitor for any further issues.
- **monitoring** 2026-07-10 18:29 UTC: Affected services are coming back online and error rates are returning to normal levels. Our team is continuing to monitor the recovery to ensure stability. We'll post another update shortly / once the incident is fully resolved. Thank you for your patience.
- **monitoring** 2026-07-10 18:37 UTC: Affected services are coming back online and error rates are returning to normal. We're continuing to monitor the recovery to ensure stability.
- **resolved** 2026-07-10 18:57 UTC: The third-party service has recovered and all affected services are fully operational. We've confirmed normal performance. Thank you for your patience.

## Rewindex changes for this incident

- 2026-07-10 17:25 UTC: [Critical incident: Elevated errors with third party vendor](https://rewindex.com/change/i67ec727254b84e.md)


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Canonical: https://rewindex.com/company/secureframe/incidents/2r19b56bj58r · Markdown: https://rewindex.com/company/secureframe/incidents/2r19b56bj58r.md · JSON: https://rewindex.com/api/v1/companies/secureframe/incidents/2r19b56bj58r · Generated 2026-10-18T11:27:09.705Z