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Secureframe: Secureframe Agent unable to connect
Secureframe reported a critical outage: Secureframe Agent could not connect to internal services, leaving it unable to operate and/or report. It lasted 20 h 22 min, from 2024-04-04 21:20 UTC to 2024-04-05 17:42 UTC. Secureframe implemented a fix and said it was working on an Agent update to reduce susceptibility to similar interruptions.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Secureframe Agent
Timeline of updates
- investigating
The Secureframe Agent is not connecting to internal services at this time. This renders Secureframe Agent unable to operate and/or report. We are working on remediation strategies at this time.
- monitoring
A fix has been implemented and we are monitoring the results.
- resolved
This incident has been resolved. We are working on updating the Secureframe Agent to be less susceptible to service interruptions of this nature.
Rewindex changes for this incident
- Critical incident: Secureframe Agent unable to connect 2024-04-04 21:20 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Secureframe profile · Recent Secureframe incidents · Markdown · JSON