# Secureframe: Secureframe Agent unable to connect

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-04-04 21:20 UTC · Resolved: 2024-04-05 17:42 UTC · Duration: 20 h
- Updates: 3 · Affected components: Secureframe Agent
- [Vendor status page: https://stspg.io/rhynwjj30slp](https://stspg.io/rhynwjj30slp)
- [Company: Secureframe](https://rewindex.com/company/secureframe.md)

## Summary

Secureframe reported a critical outage: Secureframe Agent could not connect to internal services, leaving it unable to operate and/or report. It lasted 20 h 22 min, from 2024-04-04 21:20 UTC to 2024-04-05 17:42 UTC. Secureframe implemented a fix and said it was working on an Agent update to reduce susceptibility to similar interruptions. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-04-04 21:20 UTC: The Secureframe Agent is not connecting to internal services at this time. This renders Secureframe Agent unable to operate and/or report. We are working on remediation strategies at this time.
- **monitoring** 2024-04-05 17:21 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-04-05 17:42 UTC: This incident has been resolved. We are working on updating the Secureframe Agent to be less susceptible to service interruptions of this nature.

## Rewindex changes for this incident

- 2024-04-04 21:20 UTC: [Critical incident: Secureframe Agent unable to connect](https://rewindex.com/change/i83a5e054eafe83.md)


---
Canonical: https://rewindex.com/company/secureframe/incidents/49hy8n3v41j0 · Markdown: https://rewindex.com/company/secureframe/incidents/49hy8n3v41j0.md · JSON: https://rewindex.com/api/v1/companies/secureframe/incidents/49hy8n3v41j0 · Generated 2026-10-18T10:38:02.728Z