Secureframe: Login to Secureframe failing for some customers

Impact: majorStatus: resolvedStarted 2022-08-31 12:16 UTCResolved 2022-08-31 12:24 UTC (8 min)2 updatesSource: stspg.io

Summary

Some customers could not log in to Secureframe’s Web Application during a major-impact incident that started at 2022-08-31 12:16 UTC. Secureframe reported resolution at 2022-08-31 12:24 UTC; the recorded duration was 7 min. No cause or specific fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Web Application

Timeline of updates

investigating2022-08-31 12:16 UTC
We have received reports of customers not being able to log in to Secureframe. We are investigating.
resolved2022-08-31 12:24 UTC
We have resolved the issue

Rewindex changes for this incident

Major incident: Login to Secureframe failing for some customers 2022-08-31 12:16 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Secureframe profile · Recent Secureframe incidents · Markdown · JSON