Changes / Secureframe / Login to Secureframe failing for some customers

Secureframe: Major incident: Login to Secureframe failing for some customers

Summary

Some customers could not log in to Secureframe’s Web Application during a major-impact incident that started at 2022-08-31 12:16 UTC. Secureframe reported resolution at 2022-08-31 12:24 UTC; the recorded duration was 7 min. No cause or specific fix was stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Login to Secureframe failing for some customers
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2022-08-31 12:16 UTC
AddedResolved time#5
Before: not present
After: 2022-08-31 12:24 UTC
AddedAffected components#6
Before: not present
After: Web Application
AddedUpdateinvestigating#7
Before: not present
After: We have received reports of customers not being able to log in to Secureframe. We are investigating.
AddedUpdateresolved#8
Before: not present
After: We have resolved the issue

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Login to Secureframe failing for some customers (this change)
Some customers could not log in to Secureframe’s Web Application during a major-impact incident that started at 2022-08-31 12:16 UTC. Secureframe reported resolution at 2022-08-31 12:24 UTC; the recorded duration was 7 min. No cause or specific fix was stated.
Major incident

All Secureframe changes → · Secureframe profile · Markdown · JSON