# Secureframe: Major incident: Login to Secureframe failing for some customers

**Summary:** Some customers could not log in to Secureframe’s Web Application during a major-impact incident that started at 2022-08-31 12:16 UTC. Secureframe reported resolution at 2022-08-31 12:24 UTC; the recorded duration was 7 min. No cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2022-08-31 12:16 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/4yw76lzgvxgx](https://stspg.io/4yw76lzgvxgx)
- [Company: Secureframe](https://rewindex.com/company/secureframe.md)
- Versions: before (none: first archived) → after incident\_version:315/zmyk4j5hf7r4@a6a9ed1bd1e2
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Login to Secureframe failing for some customers
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-08-31 12:16 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-08-31 12:24 UTC
```

**6. Added: Affected components**

```diff
+ Web Application
```

**7. Added: Update** (investigating) · 2022-08-31 12:16 UTC

```diff
+ We have received reports of customers not being able to log in to Secureframe. We are investigating.
```

**8. Added: Update** (resolved) · 2022-08-31 12:24 UTC

```diff
+ We have resolved the issue
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-08-31 12:16 UTC | Major incident: Login to Secureframe failing for some customers (this change) | outage |

All Secureframe changes: [timeline](https://rewindex.com/company/secureframe/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i189e6d05ac426d · Markdown: https://rewindex.com/change/i189e6d05ac426d.md · JSON: https://rewindex.com/api/v1/changes/i189e6d05ac426d · Generated 2026-10-18T02:55:12.528Z