# Secureframe: Login to Secureframe failing for some customers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-08-31 12:16 UTC · Resolved: 2022-08-31 12:24 UTC · Duration: 8 min
- Updates: 2 · Affected components: Web Application
- [Vendor status page: https://stspg.io/4yw76lzgvxgx](https://stspg.io/4yw76lzgvxgx)
- [Company: Secureframe](https://rewindex.com/company/secureframe.md)

## Summary

Some customers could not log in to Secureframe’s Web Application during a major-impact incident that started at 2022-08-31 12:16 UTC. Secureframe reported resolution at 2022-08-31 12:24 UTC; the recorded duration was 7 min. No cause or specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2022-08-31 12:16 UTC: We have received reports of customers not being able to log in to Secureframe. We are investigating.
- **resolved** 2022-08-31 12:24 UTC: We have resolved the issue

## Rewindex changes for this incident

- 2022-08-31 12:16 UTC: [Major incident: Login to Secureframe failing for some customers](https://rewindex.com/change/i189e6d05ac426d.md)


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Canonical: https://rewindex.com/company/secureframe/incidents/zmyk4j5hf7r4 · Markdown: https://rewindex.com/company/secureframe/incidents/zmyk4j5hf7r4.md · JSON: https://rewindex.com/api/v1/companies/secureframe/incidents/zmyk4j5hf7r4 · Generated 2026-10-18T11:34:31.336Z