Secureframe: Secureframe Not Reachable

Impact: majorStatus: resolvedStarted 2022-11-30 23:15 UTCResolved 2022-12-01 00:05 UTC (50 min)3 updatesSource: stspg.io

Summary

Secureframe reported a major outage affecting its API and Web Application, preventing customers from loading part or all of Secureframe. It started at 2022-11-30 23:15 UTC and was resolved at 2022-12-01 00:05 UTC, lasting 49 min. Secureframe attributed the outage to an upstream provider, which resolved the issue.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: APIWeb Application

Timeline of updates

identified2022-11-30 23:15 UTC
We have received reports of customers not being able to load part or all of Secureframe. We are investigating. This is due to an upstream provider outage. We are monitoring those systems.
monitoring2022-11-30 23:29 UTC
This issue has been resolved by the upstream provider, we will continue to monitor the application's performance. Application performance should be normal for all users at this time.
resolved2022-12-01 00:05 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Secureframe Not Reachable 2022-11-30 23:15 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Secureframe profile · Recent Secureframe incidents · Markdown · JSON