# Secureframe

- Domain: secureframe.com · Category: security
- Status page: https://status.secureframe.com (polled every 10 minutes; now operational)
- Incidents archived: 56 (19 major/critical, 2 maintenances), history since 2021-12-13
- Last 90 days: 0 incidents; open now: 0
- Silently edited or deleted incidents: 0

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2021 | 3 | 1 | 0 | 2 d |
| 2022 | 15 | 4 | 1 | 50 min |
| 2023 | 11 | 1 | 0 | 49 min |
| 2024 | 16 | 6 | 1 | 2.4 h |
| 2025 | 5 | 3 | 0 | 2.4 h |
| 2026 | 6 | 4 | 0 | 2.4 h |

## Pricing

_No structured pricing extracted yet._

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2026-07-10 17:25 UTC | [Critical incident: Elevated errors with third party vendor](https://rewindex.com/change/i67ec727254b84e.md) | Secureframe reported a critical incident affecting API, Trust, and Web Application: elevated API errors with a third-party vendor caused app-wide issues. It started at 2026-07-10 17:25 UTC and was resolved at 2026-07-10 18:57 UTC, lasting 1 h 32 min; the third-party service recovered and all affected services were fully operational. |
| 2026-06-09 18:39 UTC | [Major incident: Secureframe Agent devices missing from inventory](https://rewindex.com/change/ie19509959dbcc0.md) | Some devices managed by Secureframe Agent dropped out of asset inventory, causing related tests to fail. Secureframe rated the incident major; it started at 2026-06-09 18:39 UTC and was resolved at 2026-06-10 02:11 UTC, lasting 7 h 32 min. |
| 2026-02-23 19:03 UTC | [Major incident: Secureframe Agent - UK - syncs are not working](https://rewindex.com/change/i041df49907cbe5.md) | Secureframe Agent syncs in the UK were not working in a major-impact outage that started at 2026-02-23 19:03 UTC and was resolved at 2026-02-23 22:19 UTC, lasting 3 h 15 min. Secureframe reported working on remediation but did not state a cause or specific fix. |
| 2026-01-20 16:59 UTC | [Major incident: Issues with Google Workspace connections](https://rewindex.com/change/i125bd681e13a94.md) | Secureframe reported a major Web Application incident in which Google Workspace integrations were disconnected, starting 2026-01-20 16:59 UTC and lasting 7 h 1 min. A fix to automatically reconnect affected integrations was implemented and rolled out; the incident was resolved at 2026-01-21 00:00 UTC. |
| 2025-12-12 18:51 UTC | [Major incident: Personnel Page Crashing for US/UK users](https://rewindex.com/change/i610d96822c4235.md) | Secureframe’s Personnel Page was crashing for US/UK users in the Web Application, with impact rated major. The incident started at 2025-12-12 18:51 UTC and was resolved at 2025-12-12 21:12 UTC, lasting 2 h 21 min. Secureframe validated a fix and announced deployment to Production code and all regions before reporting resolution. |
| 2025-12-05 09:22 UTC | [Major incident: Increased error rates with login](https://rewindex.com/change/i6624f55589b56c.md) | Secureframe reported a major incident affecting Web Application logins, with increased error rates starting at 2025-12-05 09:22 UTC. A fix was implemented at 09:27 UTC, and the incident was resolved at 2025-12-05 09:36 UTC; the reported duration was 13 min. |
| 2025-11-18 12:11 UTC | [Major incident: Secureframe US and UK appplications unavailable](https://rewindex.com/change/i16032a46f3d6a1.md) | Secureframe reported a major outage affecting its US and UK applications, with intermittent errors and periods of unavailability. It started at 2025-11-18 12:11 UTC and lasted 2 h 33 min, resolving at 2025-11-18 14:45 UTC after Cloudflare implemented a fix for its connectivity issue. |
| 2024-08-20 15:00 UTC | [Major incident: Office365: Some user logins and some integration syncs failing](https://rewindex.com/change/i4acfde50d619c8.md) | Secureframe reported a major Web Application incident affecting some Office365 user logins and integration syncs, starting 2024-08-20 15:00 UTC and resolved at 2024-08-20 16:25 UTC; the recorded duration was 1 h 24 min. A fix was implemented at 08-20 16:15 UTC, but no cause was stated. |
| 2024-05-24 22:36 UTC | [Critical incident: Trust Center pages not fully loading](https://rewindex.com/change/i3749e785177787.md) | Secureframe’s Trust Center pages were not fully loading in a vendor-rated critical incident affecting Trust. It started at 2024-05-24 22:36 UTC and lasted 16 min, resolving at 2024-05-24 22:52 UTC; Secureframe reported implementing a fix at 22:45 UTC. |
| 2024-04-10 18:48 UTC | [Major incident: UK Agents failing to report](https://rewindex.com/change/i5cca2ddafc9614.md) | Secureframe’s UK Agents failed to report in a major incident affecting Secureframe Agent from 2024-04-10 18:48 UTC to 2024-04-10 20:05 UTC, lasting 1 h 17 min. A fix was implemented and monitored before the incident was resolved. |

Full timeline: [Secureframe changes](https://rewindex.com/company/secureframe/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Privacy policy | [https://secureframe.com/privacy](https://secureframe.com/privacy) | 1 | 2026-10-17 |  |
| Terms of service | [https://secureframe.com/terms](https://secureframe.com/terms) | 1 | 2026-10-17 |  |
| Pricing | [https://secureframe.com/pricing](https://secureframe.com/pricing) | 1 | 2026-10-17 |  |
| Trust / security | [https://trust.secureframe.com/?format=html](https://trust.secureframe.com/?format=html) | 1 | 2026-10-17 |  |

_No page changes since the first snapshot._

## Latest 56 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-07-10 17:25 UTC | [Elevated errors with third party vendor](https://stspg.io/0pwy0ddc9s8n) | critical | 1.5 h |  |
| 2026-06-09 18:39 UTC | [Secureframe Agent devices missing from inventory](https://stspg.io/7d0tsr4qh33n) | major | 7.5 h |  |
| 2026-05-27 19:12 UTC | [Sign in issues with "Sign in with Microsoft"](https://stspg.io/vh27x35qt4s3) | none | 33 min |  |
| 2026-04-01 16:11 UTC | [Cloud Sync Failures - Secureframe Platform](https://stspg.io/bq2mkynpt8gs) | none | 25 min |  |
| 2026-02-23 19:03 UTC | [Secureframe Agent - UK - syncs are not working](https://stspg.io/8tlnc6c842qs) | major | 3.3 h |  |
| 2026-01-20 16:59 UTC | [Issues with Google Workspace connections](https://stspg.io/ysgs528l68n4) | major | 7.0 h |  |
| 2025-12-12 18:51 UTC | [Personnel Page Crashing for US/UK users](https://stspg.io/dvgt90q62ww9) | major | 2.4 h |  |
| 2025-12-05 09:22 UTC | [Increased error rates with login](https://stspg.io/kckrpcyr4rvh) | major | 14 min |  |
| 2025-11-18 12:11 UTC | [Secureframe US and UK appplications unavailable](https://stspg.io/z8n8jdz9qffg) | major | 2.6 h |  |
| 2025-02-06 15:41 UTC | [Company Tests/Test Library May Show Incomplete Results](https://stspg.io/3nx54mhj66b9) | minor | 4.7 h |  |
| 2025-01-23 23:53 UTC | [Degraded Web Application](https://stspg.io/jr8f1pnn51bd) | none | 40 min |  |
| 2024-10-02 12:05 UTC | [Dashboard: Tests and Frameworks showing 0 findings](https://stspg.io/cnzsdwv6tgqx) | minor | 3.8 h |  |
| 2024-10-01 17:43 UTC | [New integration connections are not showing up in the UI](https://stspg.io/h9fc4s5d9ghw) | minor | 1.3 h |  |
| 2024-08-20 15:00 UTC | [Office365: Some user logins and some integration syncs failing](https://stspg.io/nxqzz3tswgmy) | major | 1.4 h |  |
| 2024-08-07 14:07 UTC | [A subset of customers have incorrect tests showing up in Secureframe](https://stspg.io/r2mlflh8bmcd) | none | 3.1 h |  |
| 2024-08-06 17:53 UTC | [Performance Degradation of Test Refreshes](https://stspg.io/xk7mfw7t71lh) | minor | 4.2 h |  |
| 2024-05-24 22:36 UTC | [Trust Center pages not fully loading](https://stspg.io/v4yp56x69t4t) | critical | 16 min |  |
| 2024-05-14 13:30 UTC | [Application intermittently unresponsive](https://stspg.io/z796jsxk2f5s) | minor | 3.4 h |  |
| 2024-05-13 14:43 UTC | [Secureframe Web Application in degraded state](https://stspg.io/x8h2d5gbq2zh) | none | 2.4 h |  |
| 2024-05-06 19:27 UTC | [Controls page in degraded state](https://stspg.io/176bndmdnrhy) | minor | 35 min |  |
| 2024-04-22 18:22 UTC | [Generative AI Functionality Degraded](https://stspg.io/4kvrsls61q4f) | none | 2.8 h |  |
| 2024-04-10 18:48 UTC | [UK Agents failing to report](https://stspg.io/9jbt70bqyhp9) | major | 1.3 h |  |
| 2024-04-04 21:20 UTC | [Secureframe Agent unable to connect](https://stspg.io/rhynwjj30slp) | critical | 20 h |  |
| 2024-02-27 16:05 UTC | [Degraded Service due to backed up jobs](https://stspg.io/36pmd34qk6gs) | minor | 2.3 h |  |
| 2024-02-19 17:36 UTC | [Security Questionnaires Not Responding](https://stspg.io/s14gf5gfrttm) | major | 1.3 h |  |
| 2024-02-06 15:09 UTC | [Sign in to Employee Onboarding for a subset of users is not working](https://stspg.io/jrpwdmg1y3vj) | none | 10 min |  |
| 2024-01-29 16:35 UTC | [Employee onboarding redirect issues](https://stspg.io/135y6vsvc5qm) | major | 3.2 h |  |
| 2023-10-31 17:30 UTC | [Intermittent Dashboard Errors](https://stspg.io/fpjv5frn84q9) | minor | 3.3 h |  |
| 2023-10-30 14:40 UTC | [Intermittent slowness](https://stspg.io/ny5t1cxttn3h) | none | 49 min |  |
| 2023-10-03 18:19 UTC | [General Page Performance Issues](https://stspg.io/jjkp1g7x4k32) | minor | 1.5 h |  |
| 2023-08-10 17:42 UTC | [Personnel Pages - Empty Display of Personnel](https://stspg.io/s37zvgd4t3w2) | minor | 27 min |  |
| 2023-07-18 13:38 UTC | [Azure Cloud integrations not connecting](https://stspg.io/rcwdb89kglld) | minor | 22 min |  |
| 2023-07-07 15:01 UTC | [Integration Syncs Delayed](https://stspg.io/0146ssjr91sy) | minor | 1.1 h |  |
| 2023-07-05 23:09 UTC | [Errors with Trust Center Pages](https://stspg.io/s6s370v22rxm) | minor | 2 min |  |
| 2023-06-05 19:55 UTC | [Increased Errors on WAFV2: GetLoggingConfiguration Findings for AWS Connections](https://stspg.io/cvsrjm8zxm8y) | minor | 3.0 h |  |
| 2023-04-03 19:45 UTC | [Degraded Performance: Manual Integration Sync, Test Refreshing](https://stspg.io/1gwphktq2xn4) | minor | 47 min |  |
| 2023-02-15 23:53 UTC | [Secureframe Not Reachable](https://stspg.io/dshct37b26qs) | critical | 29 min |  |
| 2023-01-17 16:03 UTC | [Secureframe - issues with updating Cloud Sync results](https://stspg.io/kc7n5fnh7951) | minor | 3.0 h |  |
| 2022-12-15 22:39 UTC | [Secureframe Agent not installating on Windows and Linux](https://stspg.io/wysxm618zs5j) | none | 20 h |  |
| 2022-11-30 23:15 UTC | [Secureframe Not Reachable](https://stspg.io/tq1r2jy03f8h) | major | 50 min |  |
| 2022-09-23 21:00 UTC | [Employee onboarding is inaccessible for a subset of users](https://stspg.io/5dy1yzvjql23) | minor | 1.6 h |  |
| 2022-09-09 21:16 UTC | [Elevated API Errors](https://stspg.io/lct22sh4dcnp) | none | 10 min |  |
| 2022-08-31 23:35 UTC | [Asset tables are not loading](https://stspg.io/95x33sqz1qb5) | none | 28 min |  |
| 2022-08-31 12:16 UTC | [Login to Secureframe failing for some customers](https://stspg.io/4yw76lzgvxgx) | major | 8 min |  |
| 2022-08-23 23:25 UTC | [DNS Issue with Heroku](https://stspg.io/sr5n3rylq482) | none | 1.0 h |  |
| 2022-08-11 22:06 UTC | [Secureframe not loading for some customers](https://stspg.io/tc4f2w0ys3f3) | minor | 7 min |  |
| 2022-08-11 17:40 UTC | [Secureframe not loading for some customers](https://stspg.io/3myklvv2vb55) | none | 5 min |  |
| 2022-08-03 23:26 UTC | [Partial Loading Errors](https://stspg.io/5cxyh6gpyp0p) | minor | 14 min |  |
| 2022-07-13 17:44 UTC | [Elevated API Errors](https://stspg.io/8jnh3yh83vgn) | none | 1.0 h |  |
| 2022-06-07 18:44 UTC | [Invalid Authentication Tokens leading to 500s](https://status.secureframe.com/incidents/nj44k04yvbzg) | minor | 4.6 h |  |
| 2022-05-16 21:04 UTC | [Web Application is down](https://status.secureframe.com/incidents/32x50hvqh5x8) | none | 24 h |  |
| 2022-02-24 16:57 UTC | [Application Outage](https://status.secureframe.com/incidents/b0fy15csdy0s) | critical | 54 min |  |
| 2022-01-19 03:50 UTC | [Secureframe.com is erroring with status codes of 526](https://status.secureframe.com/incidents/3snb9stmwncn) | critical | 38 min |  |
| 2021-12-30 15:29 UTC | [Help Desk is Offline](https://status.secureframe.com/incidents/32p5hr94klkt) | critical | 4 d |  |
| 2021-12-28 18:49 UTC | [support.secureframe.com not redirecting to Support resources](https://status.secureframe.com/incidents/x92pjmv4l40n) | minor | 4.0 h |  |
| 2021-12-13 16:30 UTC | [Application Outage](https://status.secureframe.com/incidents/bhrq8yw8qrcf) | none | 0 min |  |


## Charts

### Chart data: Secureframe status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2021 | 3 | 1 |
| 2022 | 15 | 4 |
| 2023 | 11 | 1 |
| 2024 | 16 | 6 |
| 2025 | 5 | 3 |
| 2026 | 6 | 4 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2023-10 | minor | 2 |
| 2023-10 | none | 1 |
| 2024-01 | major | 1 |
| 2024-02 | major | 1 |
| 2024-02 | minor | 1 |
| 2024-02 | none | 1 |
| 2024-04 | critical | 1 |
| 2024-04 | major | 1 |
| 2024-04 | none | 1 |
| 2024-05 | critical | 1 |
| 2024-05 | minor | 2 |
| 2024-05 | none | 1 |
| 2024-08 | major | 1 |
| 2024-08 | minor | 1 |
| 2024-08 | none | 1 |
| 2024-10 | minor | 2 |
| 2025-01 | none | 1 |
| 2025-02 | minor | 1 |
| 2025-11 | major | 1 |
| 2025-12 | major | 2 |
| 2026-01 | major | 1 |
| 2026-02 | major | 1 |
| 2026-04 | none | 1 |
| 2026-05 | none | 1 |
| 2026-06 | major | 1 |
| 2026-07 | critical | 1 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Terms of service | baseline |

---
Canonical: https://rewindex.com/company/secureframe · Markdown: https://rewindex.com/company/secureframe.md · JSON: https://rewindex.com/api/v1/companies/secureframe · Generated 2026-10-18T02:24:25.411Z