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Secureframe: Secureframe - issues with updating Cloud Sync results

Affected components: Web Application

Timeline of updates

1. identified2023-01-17 16:03 UTC

   Some customers may experience 'Sync Failed' messages in the application as well as test refreshing due to an outage in our backend storage system. We have identified a cause, and have taken steps to resolve this issue and are still actively investigating.

2. identified2023-01-17 17:06 UTC

   We are continuing to work on this issue - we are testing resolutions at this time.

3. identified2023-01-17 18:09 UTC

   We are continuing to work on this issue; AWS syncing should now function correctly, other cloud platforms are nearing resolution.

4. identified2023-01-17 18:45 UTC

   GCP syncing should now be working normally,

5. identified2023-01-17 19:02 UTC

   This incident has been resolved.

6. resolved2023-01-17 19:03 UTC

   This incident has been resolved.

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