# Secureframe: Secureframe - issues with updating Cloud Sync results

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-01-17 16:03 UTC · Resolved: 2023-01-17 19:03 UTC · Duration: 3.0 h
- Updates: 6 · Affected components: Web Application
- [Vendor status page: https://stspg.io/kc7n5fnh7951](https://stspg.io/kc7n5fnh7951)
- [Company: Secureframe](https://rewindex.com/company/secureframe.md)

## Timeline of updates

- **identified** 2023-01-17 16:03 UTC: Some customers may experience 'Sync Failed' messages in the application as well as test refreshing due to an outage in our backend storage system. We have identified a cause, and have taken steps to resolve this issue and are still actively investigating.
- **identified** 2023-01-17 17:06 UTC: We are continuing to work on this issue - we are testing resolutions at this time.
- **identified** 2023-01-17 18:09 UTC: We are continuing to work on this issue; AWS syncing should now function correctly, other cloud platforms are nearing resolution.
- **identified** 2023-01-17 18:45 UTC: GCP syncing should now be working normally,
- **identified** 2023-01-17 19:02 UTC: This incident has been resolved.
- **resolved** 2023-01-17 19:03 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/secureframe/incidents/rt6spxgw462v · Markdown: https://rewindex.com/company/secureframe/incidents/rt6spxgw462v.md · JSON: https://rewindex.com/api/v1/companies/secureframe/incidents/rt6spxgw462v · Generated 2026-10-18T11:26:28.314Z