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Secureframe: Personnel Page Crashing for US/UK users

Impact: majorStatus: resolvedStarted Resolved (2.4 h)6 updatesSource: stspg.io (opens in new tab)
Summary

Secureframe’s Personnel Page was crashing for US/UK users in the Web Application, with impact rated major. The incident started at 2025-12-12 18:51 UTC and was resolved at 2025-12-12 21:12 UTC, lasting 2 h 21 min. Secureframe validated a fix and announced deployment to Production code and all regions before reporting resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Web Application

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    We are continuing to investigate this issue.

  4. identified

    The issue has been identified and we are implementing a fix.

  5. identified

    We have validated a fix for this issue, and will be deploying this fix to our Production code and all regions shortly.

  6. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Secureframe profile · Recent Secureframe incidents · Markdown · JSON