# Secureframe: Personnel Page Crashing for US/UK users

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-12-12 18:51 UTC · Resolved: 2025-12-12 21:12 UTC · Duration: 2.4 h
- Updates: 6 · Affected components: Web Application
- [Vendor status page: https://stspg.io/dvgt90q62ww9](https://stspg.io/dvgt90q62ww9)
- [Company: Secureframe](https://rewindex.com/company/secureframe.md)

## Summary

Secureframe’s Personnel Page was crashing for US/UK users in the Web Application, with impact rated major. The incident started at 2025-12-12 18:51 UTC and was resolved at 2025-12-12 21:12 UTC, lasting 2 h 21 min. Secureframe validated a fix and announced deployment to Production code and all regions before reporting resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-12-12 18:51 UTC: We are currently investigating this issue.
- **investigating** 2025-12-12 19:29 UTC: We are continuing to investigate this issue.
- **investigating** 2025-12-12 19:57 UTC: We are continuing to investigate this issue.
- **identified** 2025-12-12 20:13 UTC: The issue has been identified and we are implementing a fix.
- **identified** 2025-12-12 20:30 UTC: We have validated a fix for this issue, and will be deploying this fix to our Production code and all regions shortly.
- **resolved** 2025-12-12 21:12 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-12-12 18:51 UTC: [Major incident: Personnel Page Crashing for US/UK users](https://rewindex.com/change/i610d96822c4235.md)


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Canonical: https://rewindex.com/company/secureframe/incidents/8l943m5zmvm3 · Markdown: https://rewindex.com/company/secureframe/incidents/8l943m5zmvm3.md · JSON: https://rewindex.com/api/v1/companies/secureframe/incidents/8l943m5zmvm3 · Generated 2026-10-18T10:30:46.064Z