Changes / Secureframe / Personnel Page Crashing for US/UK users
Secureframe: Major incident: Personnel Page Crashing for US/UK users
Summary
Secureframe’s Personnel Page was crashing for US/UK users in the Web Application, with impact rated major. The incident started at 2025-12-12 18:51 UTC and was resolved at 2025-12-12 21:12 UTC, lasting 2 h 21 min. Secureframe validated a fix and announced deployment to Production code and all regions before reporting resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Personnel Page Crashing for US/UK users
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After: major
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After: resolved
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After: 2025-12-12 18:51 UTC
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After: 2025-12-12 21:12 UTC
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After: Web Application
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After: We are currently investigating this issue.
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After: We are continuing to investigate this issue.
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After: We are continuing to investigate this issue.
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After: The issue has been identified and we are implementing a fix.
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After: We have validated a fix for this issue, and will be deploying this fix to our Production code and all regions shortly.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Personnel Page Crashing for US/UK users (this change) Secureframe’s Personnel Page was crashing for US/UK users in the Web Application, with impact rated major. The incident started at 2025-12-12 18:51 UTC and was resolved at 2025-12-12 21:12 UTC, lasting 2 h 21 min. Secureframe validated a fix and announced deployment to Production code and all regions before reporting resolution. | Major incident |
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