# Secureframe: Major incident: Personnel Page Crashing for US/UK users

**Summary:** Secureframe’s Personnel Page was crashing for US/UK users in the Web Application, with impact rated major. The incident started at 2025-12-12 18:51 UTC and was resolved at 2025-12-12 21:12 UTC, lasting 2 h 21 min. Secureframe validated a fix and announced deployment to Production code and all regions before reporting resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-12-12 18:51 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/dvgt90q62ww9](https://stspg.io/dvgt90q62ww9)
- [Company: Secureframe](https://rewindex.com/company/secureframe.md)
- Versions: before (none: first archived) → after incident\_version:315/8l943m5zmvm3@fe1a436d0f4d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Personnel Page Crashing for US/UK users
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-12 18:51 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-12 21:12 UTC
```

**6. Added: Affected components**

```diff
+ Web Application
```

**7. Added: Update** (investigating) · 2025-12-12 18:51 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2025-12-12 19:29 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2025-12-12 19:57 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (identified) · 2025-12-12 20:13 UTC

```diff
+ The issue has been identified and we are implementing a fix.
```

**11. Added: Update** (identified) · 2025-12-12 20:30 UTC

```diff
+ We have validated a fix for this issue, and will be deploying this fix to our Production code and all regions shortly.
```

**12. Added: Update** (resolved) · 2025-12-12 21:12 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-12 18:51 UTC | Major incident: Personnel Page Crashing for US/UK users (this change) | outage |

All Secureframe changes: [timeline](https://rewindex.com/company/secureframe/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i610d96822c4235 · Markdown: https://rewindex.com/change/i610d96822c4235.md · JSON: https://rewindex.com/api/v1/changes/i610d96822c4235 · Generated 2026-10-18T02:29:40.470Z