Secureframe: Secureframe Agent - UK - syncs are not working

Impact: majorStatus: resolvedStarted 2026-02-23 19:03 UTCResolved 2026-02-23 22:19 UTC (3.3 h)5 updatesSource: stspg.io

Summary

Secureframe Agent syncs in the UK were not working in a major-impact outage that started at 2026-02-23 19:03 UTC and was resolved at 2026-02-23 22:19 UTC, lasting 3 h 15 min. Secureframe reported working on remediation but did not state a cause or specific fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Secureframe Agent

Timeline of updates

identified2026-02-23 19:03 UTC
We have identified the issue and are working on a remediation now.
identified2026-02-23 19:27 UTC
We are continuing to work on the fix for this issue.
identified2026-02-23 19:55 UTC
We are continuing to work on the fix for this issue.
identified2026-02-23 21:17 UTC
We are continuing to work on the fix for this issue.
resolved2026-02-23 22:19 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Secureframe Agent - UK - syncs are not working 2026-02-23 19:03 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Secureframe profile · Recent Secureframe incidents · Markdown · JSON