# Secureframe: Secureframe Agent - UK - syncs are not working

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-02-23 19:03 UTC · Resolved: 2026-02-23 22:19 UTC · Duration: 3.3 h
- Updates: 5 · Affected components: Secureframe Agent
- [Vendor status page: https://stspg.io/8tlnc6c842qs](https://stspg.io/8tlnc6c842qs)
- [Company: Secureframe](https://rewindex.com/company/secureframe.md)

## Summary

Secureframe Agent syncs in the UK were not working in a major-impact outage that started at 2026-02-23 19:03 UTC and was resolved at 2026-02-23 22:19 UTC, lasting 3 h 15 min. Secureframe reported working on remediation but did not state a cause or specific fix. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-02-23 19:03 UTC: We have identified the issue and are working on a remediation now.
- **identified** 2026-02-23 19:27 UTC: We are continuing to work on the fix for this issue.
- **identified** 2026-02-23 19:55 UTC: We are continuing to work on the fix for this issue.
- **identified** 2026-02-23 21:17 UTC: We are continuing to work on the fix for this issue.
- **resolved** 2026-02-23 22:19 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-02-23 19:03 UTC: [Major incident: Secureframe Agent - UK - syncs are not working](https://rewindex.com/change/i041df49907cbe5.md)


---
Canonical: https://rewindex.com/company/secureframe/incidents/kkvrbqpq26zf · Markdown: https://rewindex.com/company/secureframe/incidents/kkvrbqpq26zf.md · JSON: https://rewindex.com/api/v1/companies/secureframe/incidents/kkvrbqpq26zf · Generated 2026-10-18T11:29:00.016Z