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CompaniesHelp ScoutIncidents

Help Scout: Drafts Not Loading Properly

MinorStatus: resolvedStarted Resolved (48 min)3 updatesstspg.io (opens in new tab)

Affected components: Web App

Timeline of updates

  1. investigating

    We’re aware that some customers are having issues editing drafts on conversations. We're investigating the issue and will post an update here once we have additional information to share.

  2. identified

    We've identified the cause of the issues with drafts are working on implementing a solution. We'll keep you informed on our progress and appreciate your patience.

  3. resolved

    Our engineers have fixed the issue preventing drafts from opening properly, and you should now be able to edit all of the drafts in your inbox. Thanks for your patience while we worked on getting this one fixed up!

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2026-03-19 20:50 UTC, resolved after 48 min, 3 update(s).

Title
Drafts Not Loading Properly
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/9z7cfgt0cv7t

Help Scout profileRecent Help Scout incidentsAll outages on March 19, 2026Help Scout in March 2026MarkdownJSON