# Help Scout: Drafts Not Loading Properly

> Help Scout status incident “Drafts Not Loading Properly” on 2026-03-19: impact minor (vendor’s label), 48 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/9z7cfgt0cv7t
Last updated: 2026-03-19T21:38:15Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-19 20:50 UTC · Resolved: 2026-03-19 21:38 UTC · Duration: 48 min
- Updates: 3 · Affected components: Web App
- [Vendor status page: https://stspg.io/ncblsdlpn6mc](https://stspg.io/ncblsdlpn6mc)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2026-03-19 20:50 UTC: We’re aware that some customers are having issues editing drafts on conversations. We're investigating the issue and will post an update here once we have additional information to share.
- **identified** 2026-03-19 21:04 UTC: We've identified the cause of the issues with drafts are working on implementing a solution. We'll keep you informed on our progress and appreciate your patience.
- **resolved** 2026-03-19 21:38 UTC: Our engineers have fixed the issue preventing drafts from opening properly, and you should now be able to edit all of the drafts in your inbox. Thanks for your patience while we worked on getting this one fixed up!

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2026-03-19 20:50 UTC, resolved after 48 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/9z7cfgt0cv7t
- Citation: Help Scout, “Drafts Not Loading Properly” (2026-03-19 20:50 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/9z7cfgt0cv7t (CC BY 4.0).
- Markdown link: `[Help Scout: Drafts Not Loading Properly (2026-03-19)](https://rewindex.com/company/help-scout/incidents/9z7cfgt0cv7t)`


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Canonical: https://rewindex.com/company/help-scout/incidents/9z7cfgt0cv7t · Markdown: https://rewindex.com/company/help-scout/incidents/9z7cfgt0cv7t.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/9z7cfgt0cv7t · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:28:22.833Z