Companies / Help Scout / incidents

Help Scout: Docs site not loading

Impact: criticalStatus: resolvedStarted Resolved (1.3 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Help Scout’s Docs Sites failed to load in a critical outage starting 2025-12-20 21:24 UTC. Sites were loading again by 2025-12-20 21:59 UTC, and the incident was resolved at 2025-12-20 22:43 UTC, lasting 1 h 19 min.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Docs Sites

Timeline of updates

  1. investigating

    We are currently investigating an issue that is causing Docs sites to not load. We will update here as soon as we have more information to share.

  2. monitoring

    Docs sites are back to loading, and our team is monitoring things at this time. We will update again when we're sure things are all resolved.

  3. resolved

    Docs is back to fully operational.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON