Outages by dayDecember 7, 2021

Outages on December 7, 2021

UTC day 2021-12-07 (Dec 7, 2021, 00:00 to Dec 7, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

107incidents started

40labelled major or critical

76vendors with a new incident

11still open from earlier days

By vendor label: Critical 10 · Major 30 · Minor 47 · No impact listed 20 · 18 maintenance

Outage events this day

15:00AWS us-east-1 outage · 47 linked vendors, plus 24 other incidents also happening in the same window (not linked)
Vendors reported an AWS outage; AWS’s own incident for this date is not in the archive.

Events are detected from incidents that started together and named the same provider. A link means one incident named another vendor, not a confirmed cause; “also happening” incidents only overlapped in time.

Incidents started this day 107

Vendor	Incident	Impact	Started	Resolved	Status
Firebolt	Accessing Firebolt web application may fail	Critical	10:57	11:00 (3 min)	resolved
Bitbucket	Bitbucket Pipelines are not operational, Webhooks History is unavailable	Critical	16:33	Dec 8, 2021, 01:46 (9.2 h)	resolved
Heap	AWS us-east-1	Critical	16:41	Dec 8, 2021, 00:44 (8.1 h)	resolved
Pipedream	AWS incident affecting Pipedream	Critical	16:46	Dec 8, 2021, 02:02 (9.3 h)	resolved
Confluent	Delays in fetching data on AWS in us-east-1	Critical	16:59	Dec 8, 2021, 01:41 (8.7 h)	resolved
Jira	Jira is down for some customer in single AWS region	Critical	17:37	17:43 (6 min)	resolved
Confluence	Multiple products experiencing elevated error rates for cloud customers	Critical	17:40	Dec 8, 2021, 01:54 (8.2 h)	resolved
Courier	Ongoing AWS Outage	Critical	17:41	19:31 (1.8 h)	resolved
Jira	Multiple products experiencing elevated error rates for cloud customers	Critical	18:25	Dec 8, 2021, 01:55 (7.5 h)	resolved
Confluent	Network related outage for AWS US-East 1	Critical	20:54	Dec 8, 2021, 02:38 (5.7 h)	resolved
Grammarly	Some Grammarly emails may not be delivered	Major	13:14	13:52 (38 min)	resolved
Lattice	Issue with Upstream Provider	Major	15:33	Dec 8, 2021, 05:24 (14 h)	resolved
Stitch	Extraction and Loading Delays	Major	15:46	Dec 8, 2021, 01:24 (9.6 h)	resolved
Aptible	Operations suspended due to AWS outage	Major	15:50	Dec 8, 2021, 00:12 (8.4 h)	resolved
Twilio	Issue with Multiple Products Due to Degradation in our US East Data Center	Major	15:57	Dec 8, 2021, 05:39 (14 h)	resolved
Monday.com	Connectivity Issues across accounts and devices	Major	15:58	22:15 (6.3 h)	resolved
Firebolt	Engines may fail to start and stop	Major	15:58	Dec 8, 2021, 07:57 (16 h)	resolved
Honeycomb	Querying and alerting outage due to underlying cloud provider failure	Major	15:59	Dec 8, 2021, 02:13 (10 h)	resolved
Smartsheet	Smartsheet Unavailable	Major	16:05	Dec 8, 2021, 03:30 (11 h)	resolved
Contentful	Partial outage affecting Content Delivery and Management APIs	Major	16:13	Dec 8, 2021, 07:09 (15 h)	resolved
Xero	Some Users are experiencing issues when using Xero	Major	16:15	Dec 8, 2021, 02:32 (10 h)	resolved
LaunchDarkly	Event processing delays in several usage services	Major	16:16	Dec 24, 2021, 05:19 (17 d)	resolved
ActiveCampaign	Increased Error Rate With Advanced Search	Major	16:16	Dec 8, 2021, 16:12 (24 h)	resolved
Unbounce	Cannot Publish, Unpublish or Republish Pages	Major	16:20	Dec 8, 2021, 16:09 (24 h)	resolved
SparkPost	Elevated Metrics API data delays for some SparkPost and SparkPost Enterprise Deliverability customers (US Only)	Major	16:26	22:19 (5.9 h)	resolved
Grain	Increased error rates from Amazon Web Services	Major	16:29	Dec 8, 2021, 15:38 (23 h)	resolved
Typeform	Platform services degraded	Major	16:31	Dec 8, 2021, 07:59 (15 h)	resolved
Keeper	AWS Outage - US-EAST Affected	Major	16:36	23:19 (6.7 h)	resolved
Mattermost	Unable to create new workspaces	Major	16:37	22:45 (6.1 h)	resolved
Snowflake	AWS - US East (N. Virginia): MI-20211207	Major	16:39	Dec 8, 2021, 01:09 (8.5 h)	resolved
Mapbox	Maps APIs are experiencing a partial outage	Major	16:42	Dec 8, 2021, 16:38 (24 h)	resolved
Matillion	Customers may be experiencing issues in the US region due to a third party outage	Major	16:49	Dec 9, 2021, 15:12 (46 h)	resolved
Teleport	Signups timing out	Major	17:12	23:15 (6.0 h)	resolved
Metabase	AWS Outage	Major	17:39	23:51 (6.2 h)	resolved
Metabase Cloud	AWS Outage	Major	17:39	23:51 (6.2 h)	resolved
Daily	Audio and video calls impacted by an ongoing incident in us-east-1	Major	17:43	Dec 8, 2021, 13:13 (20 h)	resolved
Cloudinary	Issue with Media Editor & Video Gen / Slide Show	Major	17:54	Dec 8, 2021, 18:02 (24 h)	resolved
Doppler	Reading/writing secrets failing due to an outage at our tokenization provider	Major	18:32	19:01 (29 min)	resolved
Iterable	AWS us-east1 outage causing Email sending, API processing, and Analytics delays for a subset of customers	Major	18:41	Dec 8, 2021, 06:37 (12 h)	resolved
Ashby	Analytics - ATS data not syncing	Major	23:29	Dec 8, 2021, 02:52 (3.4 h)	resolved
Twilio	SMS Delivery Delays To Multiple US Networks Causing Delays in Authy 2FA and Verify Retry Attempts	Minor	00:09	07:27 (7.3 h)	resolved
Sinch	Delivery Issue - Brazil TIM	Minor	03:55	09:40 (5.8 h)	resolved
Twilio	Flex Insights Data Delays	Minor	10:21	11:53 (1.5 h)	resolved
Twilio	Delivery Report Delays When Sending to the United Kingdom (O2, Vodafone, H3G networks)	Minor	10:43	19:30 (8.8 h)	resolved
Sinch	Delivery issues - Sky Mobile - United Kingdom	Minor	13:17	Dec 13, 2021, 21:11 (6 d)	resolved
Greenhouse	Degraded performance and search errors in Silo 2	Minor	14:39	18:51 (4.2 h)	resolved
Bandwidth	Bandwidth Dashboard Notification Incident	Minor	15:18	20:33 (5.3 h)	resolved
CircleCI	Machine jobs failing and Docker jobs delayed	Minor	15:53	Dec 8, 2021, 02:38 (11 h)	resolved
Sinch	Verification Degradation	Minor	15:55	17:08 (1.2 h)	resolved
Dropbox Sign	Vendor Issue	Minor	16:02	23:02 (7.0 h)	resolved
Canva	Error 500 when accessing designs	Minor	16:08	17:32 (1.4 h)	resolved
Asana	AWS Outage	Minor	16:09	18:46 (2.6 h)	resolved
Trello	Degraded performance in Trello	Minor	16:19	Dec 8, 2021, 01:55 (9.6 h)	resolved
Ashby	Recruiting - Degraded E-Signature Performance	Minor	16:32	Dec 8, 2021, 02:44 (10 h)	resolved
Twilio	Intermittent Inbound SMS Delivery Delays or Failures from Vodafone Handsets to Twilio UK Mobile Numbers	Minor	16:36	Dec 10, 2021, 15:36 (3 d)	resolved
Plivo	Service interruption affecting transcription service	Minor	16:42	Dec 8, 2021, 04:57 (12 h)	resolved
Braze	Data Processing Performance on US Clusters	Minor	16:46	23:08 (6.4 h)	resolved
Webflow	Upstream Provider Issues	Minor	16:48	Dec 8, 2021, 11:31 (19 h)	resolved
Datadog	Delays impacting multiple products	Minor	16:50	23:14 (6.4 h)	resolved
MongoDB Atlas	MongoDB Atlas: Host creation and certain healing operations delayed	Minor	16:53	23:25 (6.5 h)	resolved
Maven Central	Syncing to repo1.maven.org and search.maven.org impacted by AWS issues in us-east-1	Minor	16:54	Dec 8, 2021, 04:35 (12 h)	resolved
Pusher	AWS outage	Minor	16:58	17:17 (19 min)	resolved
Grammarly	The Grammarly Editor is malfunctioning	Minor	17:01	18:42 (1.7 h)	resolved
Dropbox	Some features are not working correctly across Dropbox	Minor	17:01	21:39 (4.6 h)	resolved
JFrog	JFrog Cloud Platform potential impact from AWS incident	Minor	17:04	Dec 8, 2021, 02:59 (9.9 h)	resolved
QuickBooks Online	Support channels are currently unavailable.	Minor	17:10	17:37 (27 min)	resolved
Bandwidth	HTTP Messaging Delays	Minor	17:19	Dec 8, 2021, 03:13 (9.9 h)	resolved
New Relic	Some AWS Infrastructure and Polling Metrics Delayed for US Region	Minor	17:23	23:30 (6.1 h)	resolved
Bandwidth	Transcription delays on HTTP Voice	Minor	17:28	Dec 8, 2021, 03:13 (9.8 h)	resolved
Bandwidth	WebRCT Incident	Minor	17:37	Dec 8, 2021, 03:09 (9.5 h)	resolved
Plivo	Intermittent call failures on the Voice API towards Plivo endpoints in US West region	Minor	17:38	17:40 (2 min)	resolved
Sinch	DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DR towards AT&T Mobility in United States	Minor	17:38	Dec 8, 2021, 11:12 (18 h)	resolved
Substack	Delayed publisher stats	Minor	17:40	Dec 8, 2021, 02:37 (8.9 h)	resolved
Sinch	Calling Degradation - US East	Minor	17:46	Dec 8, 2021, 08:58 (15 h)	resolved
CockroachDB	Service degradation for AWS us-east-1 clusters.	Minor	17:53	Dec 8, 2021, 12:39 (19 h)	resolved
Monday.com	Identified the issue affecting our automations	Minor	17:58	22:14 (4.3 h)	resolved
Klaviyo	AWS Incident affecting components of Klaviyo application	Minor	18:18	Dec 8, 2021, 15:00 (21 h)	resolved
Close	Delayed indexing	Minor	18:39	18:56 (17 min)	resolved
Statuspage	Infrastructure Issues - Billing and signup impacted	Minor	18:59	Dec 8, 2021, 01:10 (6.2 h)	resolved
BigCommerce	Inaccurate Analytics	Minor	19:00	19:00 (0 min)	resolved
Help Scout	Degraded performance due to issues with our cloud computing service	Minor	19:00	23:47 (4.8 h)	resolved
Lever	Offers stuck in sending	Minor	19:07	21:32 (2.4 h)	resolved
Segment	Delay in Amazon S3 destinations	Minor	19:51	22:28 (2.6 h)	resolved
RevenueCat	Increased latency on Dashboard	Minor	19:56	Dec 8, 2021, 07:00 (11 h)	resolved
Vanta	Degraded performance for Vanta Agent server	Minor	19:56	Dec 8, 2021, 17:15 (21 h)	resolved
Dropbox	Some features are not working correctly on our website	Minor	21:26	22:18 (52 min)	resolved
Grammarly	Grammarly is experiencing a service interruption	Minor	21:41	22:58 (1.3 h)	resolved
Hotjar	Decrease in ingested Sessions	No impact listed	03:30	03:30 (0 min)	resolved
QuickBooks Online	Some customers are unable to connect with Bendigo Bank (standard feed connection)	No impact listed	06:52	23:45 (17 h)	resolved
Monday.com	Connectivity Issues across accounts and devices	No impact listed	07:00	07:00 (0 min)	resolved
Wise	Issues with money transfers and API	No impact listed	13:00	13:00 (0 min)	resolved
Scaleway	[Elements] Domains API v2alpha2 removal	No impact listed	14:01	Dec 17, 2021, 12:11 (10 d)	resolved
Twilio	Automated Alert: No Customer Impact	No impact listed	15:22	15:39 (17 min)	resolved
Pusher	Notifications delivery	No impact listed	15:30	15:30 (0 min)	resolved
Twilio	On Call Engineers are Investigating Issue With Twilio Live	No impact listed	15:59	16:22 (23 min)	resolved
Logz.io	Initial reports of problems	No impact listed	16:22	22:23 (6.0 h)	resolved
Greenhouse	Cloud provider outage	No impact listed	16:32	Dec 8, 2021, 15:14 (23 h)	resolved
Airtable	Incident 12/07/21	No impact listed	16:37	Dec 8, 2021, 16:01 (23 h)	resolved
Chargebee	AWS US-East-1 Service Outage	No impact listed	17:07	Dec 8, 2021, 15:07 (22 h)	resolved
Elastic Cloud	Unable to scale in AWS N. Virginia (us-east-1)	No impact listed	17:14	23:28 (6.2 h)	resolved
Jira	Delayed email ingestion and issue notifications	No impact listed	17:41	17:41 (0 min)	resolved
Jira	Delayed email ingestion and issue notifications	No impact listed	17:42	17:42 (0 min)	resolved
Gorgias	AWS Outage impacting some integrations	No impact listed	18:16	Dec 8, 2021, 09:50 (16 h)	resolved
Cribl	Account registration is failing due to AWS region outage	No impact listed	19:11	19:11 (0 min)	resolved
Twilio	On Call Engineers are Investigating 500 Errors from Studio's Fetch Step Context and Fetch Execution	No impact listed	22:03	22:27 (24 min)	resolved
Bandwidth	Bandwidth Local Market Impairment - 736 - Monterey, CA	No impact listed	23:13	Dec 17, 2021, 19:42 (10 d)	resolved
Hotjar	Elevated of 5xx errors on our backed	No impact listed	23:26	Dec 8, 2021, 01:56 (2.5 h)	resolved

Still open from earlier days 11

Vendor	Incident	Impact	Started	Resolved	Status
Scaleway	[Webhosting] SMTP configuration issue	Major	Nov 30, 2021, 13:39	Dec 12, 2021, 15:25 (12 d)	resolved
Sinch	Delivery Issue- Bell Canada	Minor	Dec 1, 2021, 20:52	Dec 9, 2021, 06:54 (7 d)	resolved
Twilio	SMS Delivery Delays to Mali Orange	Minor	Dec 6, 2021, 18:20	10:37 (16 h)	resolved
Jira	Intermittent Errors in Jira Cloud	Minor	Dec 6, 2021, 19:09	16:23 (21 h)	resolved
Grain	Connection issue	Minor	Dec 6, 2021, 19:48	06:04 (10 h)	resolved
Xero	User Settings and Expenses in Xero	Minor	Dec 6, 2021, 23:45	02:28 (2.7 h)	resolved
Sinch	Delivery Issue - Singapore M1	Minor	Dec 6, 2021, 23:57	01:32 (1.6 h)	resolved
Snyk	Delays in updating reporting data	No impact listed	Nov 30, 2021, 12:59	Dec 17, 2021, 16:34 (17 d)	resolved
Hotjar	Elevated latency in script and server	No impact listed	Dec 6, 2021, 13:02	11:20 (22 h)	resolved
Snyk	PRs for Public Projects May Not Be Raised	No impact listed	Dec 6, 2021, 16:02	Dec 8, 2021, 09:43 (42 h)	resolved
Sinch	DI SMS 365 \| Enterprise Messaging \| Delay in delivery of DR from AT&T Mobility in United States \| MNOC-35511	No impact listed	Dec 6, 2021, 19:01	08:04 (13 h)	resolved

Maintenance 18

Vendor	Incident	Impact	Started	Resolved	Status
Sinch	[Scheduled] Sinch Scheduled Maintenance - Mblox Legacy (EU)	Maintenance	00:00	02:00 (2.0 h)	resolved
Sinch	[Scheduled] [Updated SSL Certificate Installation] REST, Nova HTTP SMS, HTTP Lookup	Maintenance	01:00	03:00 (2.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound/Outbound SMS towards US phone numbers.	Maintenance	04:30	11:00 (6.5 h)	resolved
Scaleway	[Scheduled] [BMaaS] Bare-Metal servers maintenance	Maintenance	05:00	07:39 (2.6 h)	resolved
Scaleway	[Scheduled] [Console] Dedibox console maintenance	Maintenance	05:00	07:39 (2.6 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - 220 - Pleasantville, NJ	Maintenance	06:00	10:00 (4.0 h)	resolved
JFrog	[Scheduled] Scheduled JFrog Cloud Platform Database Maintenance - Azure Australia East	Maintenance	06:01	21:00 (15 h)	resolved
Sinch	[Scheduled] DI SMS 365\| Operator Services \| Application Maintenance \| PCR Number # PSD-9376	Maintenance	07:01	11:00 (4.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - SMS	Maintenance	07:02	11:00 (4.0 h)	resolved
Sinch	[Scheduled] [Updated SSL Certificate Installation] US Nova HTTP SMS and Lookup, REST API, and Legacy REDHOT API	Maintenance	09:00	11:00 (2.0 h)	resolved
MessageBird (Bird)	[Scheduled] Maintenance on smpp01.messagebird.com	Maintenance	09:00	09:15 (15 min)	resolved
JFrog	[Scheduled] Scheduled JFrog Cloud Platform Database Maintenance - Azure Southeast Asia	Maintenance	09:00	Dec 8, 2021, 00:00 (15 h)	resolved
Sinch	[Scheduled] Sinch Scheduled Maintenance - Security Enhancement - US3 Site	Maintenance	09:01	10:00 (59 min)	resolved
Sinch	[Scheduled] DI SMS 365 \| Enterprise Messaging \| SDI to Sinch Vodafone New Zealand Migration	Maintenance	11:56	not resolved	unknown
Twilio	[Scheduled] Indonesia SMS Carrier Maintenance - Telkomsel Indonesia	Maintenance	19:00	21:00 (2.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Beeline Russia	Maintenance	22:00	Dec 8, 2021, 04:00 (6.0 h)	resolved
JFrog	[Scheduled] Scheduled JFrog Cloud Platform Database Maintenance - Azure US East, Canada Central	Maintenance	22:00	Dec 8, 2021, 13:00 (15 h)	resolved
Twilio	[Scheduled] UK SMS Carrier Maintenance - Vodafone UK	Maintenance	22:16	Dec 8, 2021, 06:00 (7.7 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Firebolt, Bitbucket, Heap, Pipedream, Confluent, Jira, Confluence, Courier, Grammarly, Lattice, Stitch, Aptible.

Cite this

107 vendor-reported incidents started on 2021-12-07 (UTC) across 76 vendors, 40 labelled major or critical by the vendor.

Title: Outages on December 7, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-12-07 00:00 UTC
URL: https://rewindex.com/outages/2021-12-07

All days Outage events Markdown