Companies / data
Matillion
139incidents since 2020-05-14
55major or critical
14in the last 90 days
0silently edited or deleted
Recent notable changes
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some Maia runners failing to start (EU and US regions) Some Maia runners failed to start in the EU and US regions, affecting Agents; Matillion rated the impact major. The incident started at 2026-09-17 10:09 UTC and was resolved at 2026-09-17 10:20 UTC, with a reported duration of 10 min. Matillion identified the issue and reviewed a fix but did not state a cause. | Major incident | |
| Major incident: We have identified an issue affecting pipeline execution in the US region and are working on a resolution. Matillion reported a major outage affecting pipeline execution in the US region, starting at 2026-09-11 05:57 UTC and resolved at 2026-09-11 08:10 UTC, lasting 2 h 12 min. No cause or specific fix was stated. | Major incident | |
| Major incident: Customers receiving Authentication failed messages upon login attempts Matillion reported a major Hub login outage starting 2026-09-01 17:03 UTC, resolved at 2026-09-01 17:55 UTC after 52 min; the support portal was also affected. New tokens could not be issued after hitting the global token limit; Matillion attributed widespread permission-check failures to an out-of-memory event triggered by a Permission Service deployment. | Major incident | |
| Critical incident: Service Disruption (All Regions) - Projects Not Accessible Matillion reported a critical disruption that made projects inaccessible across all regions, affecting Designer and Pipeline Execution in AU, EU and US regions. It started at 2026-08-17 17:53 UTC and lasted 55 min, resolving at 2026-08-17 18:48 UTC; a fix was implemented, but no cause was stated. | Major incident | |
| Critical incident: Service Disruption (AU Region) - Projects Not Accessible Matillion reported a critical AU Region outage that made projects inaccessible, affecting Designer and Pipeline Execution. It started at 2026-08-17 17:40 UTC and was resolved at 2026-08-17 17:42 UTC; the computed duration was 1 min. No cause or specific fix was stated. | Major incident | |
| Major incident: Customers may experience an issue accessing Designer and Maia Matillion reported a major incident affecting access to Designer and Maia, listing Designer components in the AU, EU and US regions. It started at 2026-08-12 08:17 UTC and was resolved at 2026-08-12 11:50 UTC, lasting 3 h 32 min. Matillion implemented a fix but did not state a cause. | Major incident | |
| Major incident: S3 Load/Unload or Azure Blob Storage Load/Unload COPY failures Matillion reported a major outage involving S3 Load/Unload or Azure Blob Storage Load/Unload COPY failures, affecting Pipeline Execution in AU, EU and US regions. It started at 2026-07-24 08:02 UTC and was resolved at 2026-07-24 15:13 UTC, lasting 7 h 10 min; Matillion reported identifying the issue and implementing a fix. | Major incident | |
| Critical incident: Currently unable to load projects within Maia Foundation Matillion reported a critical Hub outage preventing projects from loading within Maia Foundation, starting 2026-07-21 11:39 UTC. The incident lasted 1 h 17 min and was resolved at 2026-07-21 12:56 UTC after a fix was implemented; no cause was stated. | Major incident | |
| Critical incident: Snowflake Runner Key-pair/Secret Retrieval Failures Matillion reported a critical incident involving Snowflake Runner key-pair/secret retrieval failures affecting Agents in AU, EU and US regions. It started at 2026-07-09 12:23 UTC and was resolved at 2026-07-09 14:44 UTC, lasting 2 h 20 min; Matillion said the issue was identified and a fix was being implemented, but provided no cause or fix details. | Major incident | |
| Critical incident: Connectivity Issues in AU1 Production Matillion reported a critical AU1 production outage affecting Agent Manager and Agents: cloud-agent-service could not authenticate with secure credential storage, preventing startup. It began at 2026-06-18 13:43 UTC and was resolved at 2026-06-18 15:05 UTC, lasting 1 h 21 min; Matillion reported implementing a fix before resolution. | Major incident |
Full Matillion change timeline, with diffs →
Status incident history
Matillion status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2020 | 2 | 2 |
| 2021 | 13 | 7 |
| 2022 | 11 | 2 |
| 2023 | 18 | 7 |
| 2024 | 31 | 12 |
| 2025 | 25 | 10 |
| 2026 | 39 | 15 |
Incidents per month, last 36 months
criticalmajorminornonemaintenanceunknown
Data table
| Month | Impact | Incidents |
|---|---|---|
| 2023-10 | critical | 1 |
| 2023-12 | major | 2 |
| 2023-12 | minor | 1 |
| 2024-01 | critical | 2 |
| 2024-01 | major | 3 |
| 2024-03 | none | 1 |
| 2024-04 | critical | 1 |
| 2024-04 | major | 2 |
| 2024-04 | minor | 2 |
| 2024-05 | critical | 2 |
| 2024-05 | minor | 1 |
| 2024-06 | minor | 4 |
| 2024-07 | critical | 1 |
| 2024-07 | minor | 1 |
| 2024-08 | minor | 3 |
| 2024-08 | none | 1 |
| 2024-09 | none | 1 |
| 2024-10 | minor | 1 |
| 2024-11 | minor | 3 |
| 2024-12 | critical | 1 |
| 2024-12 | minor | 1 |
| 2025-01 | minor | 2 |
| 2025-05 | critical | 1 |
| 2025-05 | minor | 1 |
| 2025-06 | critical | 1 |
| 2025-06 | minor | 2 |
| 2025-07 | critical | 3 |
| 2025-08 | critical | 1 |
| 2025-09 | minor | 1 |
| 2025-10 | major | 2 |
| 2025-10 | minor | 2 |
| 2025-10 | none | 1 |
| 2025-11 | minor | 2 |
| 2025-11 | none | 1 |
| 2025-12 | critical | 1 |
| 2025-12 | major | 1 |
| 2025-12 | minor | 3 |
| 2026-01 | critical | 1 |
| 2026-01 | minor | 1 |
| 2026-02 | critical | 1 |
| 2026-03 | minor | 2 |
| 2026-03 | none | 1 |
| 2026-04 | major | 2 |
| 2026-04 | minor | 2 |
| 2026-04 | none | 1 |
| 2026-05 | minor | 1 |
| 2026-05 | none | 2 |
| 2026-06 | critical | 2 |
| 2026-06 | minor | 4 |
| 2026-06 | none | 1 |
| 2026-07 | critical | 2 |
| 2026-07 | major | 1 |
| 2026-07 | minor | 3 |
| 2026-07 | none | 3 |
| 2026-08 | critical | 2 |
| 2026-08 | major | 1 |
| 2026-09 | major | 3 |
| 2026-09 | minor | 1 |
| 2026-10 | minor | 1 |
| 2026-10 | none | 1 |
Silent edits
No silent edits or deletions detected for Matillion yet. We compare every 10-minute snapshot of each incident.
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Pricing, trust and legal pages
Page snapshot history
Data table
| Date | Page | Change |
|---|---|---|
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Pricing | baseline |
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Privacy policy | matillion.com/privacy | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Pricingpartial | matillion.com/pricing | 2 | 2026-10-17 | 2026-10-17 | none yet |
| Trust / security | www.matillion.com/trust-center | 1 | 2026-10-17 | 2026-10-17 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 100 of 139 incidents. Full list: last 90 days · JSON · Markdown