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Matillion: Login Issues with Matillion Hub

Impact: majorStatus: resolvedStarted Resolved (2.3 h)5 updatesSource: stspg.io (opens in new tab)
Summary

Matillion reported a major Hub outage causing errors or preventing some customers from logging in. The incident started at 2025-10-20 10:13 UTC and was resolved at 2025-10-20 12:31 UTC, lasting 2 h 17 min; partial service had been restored by the first update.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Hub

Timeline of updates

  1. monitoring

    Starting from approximately 08:00 BST, some customers may experience errors or been unable to log in to the Matillion Hub. We are investigating this and partial service has been restored currently

  2. monitoring

    We are continuing to monitor for any further issues.

  3. monitoring

    We are continuing to monitor for any further issues.

  4. monitoring

    We are continue to monitor for any further issues.

  5. resolved

    This incident is now resolved

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Matillion profile · Recent Matillion incidents · Markdown · JSON