# Matillion: Login Issues with Matillion Hub

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-20 10:13 UTC · Resolved: 2025-10-20 12:31 UTC · Duration: 2.3 h
- Updates: 5 · Affected components: Hub
- [Vendor status page: https://stspg.io/s1mscycyv86z](https://stspg.io/s1mscycyv86z)
- [Company: Matillion](https://rewindex.com/company/matillion.md)

## Summary

Matillion reported a major Hub outage causing errors or preventing some customers from logging in. The incident started at 2025-10-20 10:13 UTC and was resolved at 2025-10-20 12:31 UTC, lasting 2 h 17 min; partial service had been restored by the first update. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2025-10-20 10:13 UTC: Starting from approximately 08:00 BST, some customers may experience errors or been unable to log in to the Matillion Hub. We are investigating this and partial service has been restored currently
- **monitoring** 2025-10-20 11:01 UTC: We are continuing to monitor for any further issues.
- **monitoring** 2025-10-20 11:15 UTC: We are continuing to monitor for any further issues.
- **monitoring** 2025-10-20 12:03 UTC: We are continue to monitor for any further issues.
- **resolved** 2025-10-20 12:31 UTC: This incident is now resolved

## Rewindex changes for this incident

- 2025-10-20 10:13 UTC: [Major incident: Login Issues with Matillion Hub](https://rewindex.com/change/i9fe89ac935cdf0.md)


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Canonical: https://rewindex.com/company/matillion/incidents/hnp0mvs3303h · Markdown: https://rewindex.com/company/matillion/incidents/hnp0mvs3303h.md · JSON: https://rewindex.com/api/v1/companies/matillion/incidents/hnp0mvs3303h · Generated 2026-10-18T10:41:02.966Z