Matillion: Snowflake Runner Key-pair/Secret Retrieval Failures

Impact: criticalStatus: resolvedStarted 2026-07-09 12:23 UTCResolved 2026-07-09 14:44 UTC (2.3 h)2 updatesSource: stspg.io

Summary

Matillion reported a critical incident involving Snowflake Runner key-pair/secret retrieval failures affecting Agents in AU, EU and US regions. It started at 2026-07-09 12:23 UTC and was resolved at 2026-07-09 14:44 UTC, lasting 2 h 20 min; Matillion said the issue was identified and a fix was being implemented, but provided no cause or fix details.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AgentsAU Region - AgentsAgentsEU Region - AgentsAgentsUS Region - Agents

Timeline of updates

identified2026-07-09 12:23 UTC
The issue has been identified and a fix is being implemented
resolved2026-07-09 14:44 UTC
This incident has been resolved

Rewindex changes for this incident

Critical incident: Snowflake Runner Key-pair/Secret Retrieval Failures 2026-07-09 12:23 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Matillion profile · Recent Matillion incidents · Markdown · JSON