# Matillion: Snowflake Runner Key-pair/Secret Retrieval Failures

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-07-09 12:23 UTC · Resolved: 2026-07-09 14:44 UTC · Duration: 2.3 h
- Updates: 2 · Affected components: Agents, AU Region - Agents, Agents, EU Region - Agents, Agents, US Region - Agents
- [Vendor status page: https://stspg.io/zcy76pf6cttq](https://stspg.io/zcy76pf6cttq)
- [Company: Matillion](https://rewindex.com/company/matillion.md)

## Summary

Matillion reported a critical incident involving Snowflake Runner key-pair/secret retrieval failures affecting Agents in AU, EU and US regions. It started at 2026-07-09 12:23 UTC and was resolved at 2026-07-09 14:44 UTC, lasting 2 h 20 min; Matillion said the issue was identified and a fix was being implemented, but provided no cause or fix details. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-07-09 12:23 UTC: The issue has been identified and a fix is being implemented
- **resolved** 2026-07-09 14:44 UTC: This incident has been resolved

## Rewindex changes for this incident

- 2026-07-09 12:23 UTC: [Critical incident: Snowflake Runner Key-pair/Secret Retrieval Failures](https://rewindex.com/change/i78ae1082929d94.md)


---
Canonical: https://rewindex.com/company/matillion/incidents/whmch4w76rbk · Markdown: https://rewindex.com/company/matillion/incidents/whmch4w76rbk.md · JSON: https://rewindex.com/api/v1/companies/matillion/incidents/whmch4w76rbk · Generated 2026-10-18T11:40:59.864Z