Companies / Matillion / incidents

Matillion: Multiple Hybrid Runners Sharing Salesforce Credentials Causing Failures

Affected components: AU Region - Pipeline ExecutionUS Region - Pipeline ExecutionEU Region - Pipeline Execution

Timeline of updates

1. identified2026-10-02 19:19 UTC

   The issue has been identified and a fix is being implemented.

2. monitoring2026-10-05 14:34 UTC

   A fix has been implemented and we are monitoring the results

3. monitoring2026-10-06 13:55 UTC

   We are continuing to monitor for any further issues.

4. monitoring2026-10-06 13:57 UTC

   We are continuing to monitor for any further issues.

5. monitoring2026-10-06 13:58 UTC

   We are continuing to monitor for any further issues.

6. resolved2026-10-07 12:54 UTC

   This incident has been resolved. Re-authenticating is required for the fix to be applied.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Matillion profile · Recent Matillion incidents · Markdown · JSON