# Matillion: Multiple Hybrid Runners Sharing Salesforce Credentials Causing Failures

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-02 19:19 UTC · Resolved: 2026-10-07 12:54 UTC · Duration: 5 d
- Updates: 6 · Affected components: AU Region - Pipeline Execution, US Region - Pipeline Execution, EU Region - Pipeline Execution
- [Vendor status page: https://stspg.io/w2hljzjwhw37](https://stspg.io/w2hljzjwhw37)
- [Company: Matillion](https://rewindex.com/company/matillion.md)

## Timeline of updates

- **identified** 2026-10-02 19:19 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-10-05 14:34 UTC: A fix has been implemented and we are monitoring the results
- **monitoring** 2026-10-06 13:55 UTC: We are continuing to monitor for any further issues.
- **monitoring** 2026-10-06 13:57 UTC: We are continuing to monitor for any further issues.
- **monitoring** 2026-10-06 13:58 UTC: We are continuing to monitor for any further issues.
- **resolved** 2026-10-07 12:54 UTC: This incident has been resolved. Re-authenticating is required for the fix to be applied.


---
Canonical: https://rewindex.com/company/matillion/incidents/wk1tnqk1y0nx · Markdown: https://rewindex.com/company/matillion/incidents/wk1tnqk1y0nx.md · JSON: https://rewindex.com/api/v1/companies/matillion/incidents/wk1tnqk1y0nx · Generated 2026-10-18T10:43:25.947Z