Matillion: Connectivity Issues in AU1 Production

Impact: criticalStatus: resolvedStarted 2026-06-18 13:43 UTCResolved 2026-06-18 15:05 UTC (1.4 h)3 updatesSource: stspg.io

Summary

Matillion reported a critical AU1 production outage affecting Agent Manager and Agents: cloud-agent-service could not authenticate with secure credential storage, preventing startup. It began at 2026-06-18 13:43 UTC and was resolved at 2026-06-18 15:05 UTC, lasting 1 h 21 min; Matillion reported implementing a fix before resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AgentsAU Region - AgentsAgent ManagerAU Region - Agent Manager

Timeline of updates

investigating2026-06-18 13:43 UTC
We are currently investigating an issue affecting the cloud-agent-service in our AU1 production environment. The service is currently unable to authenticate with our secure credential storage system, preventing it from starting up properly.
identified2026-06-18 14:24 UTC
The issue has been identified and a fix is being implemented.
resolved2026-06-18 15:05 UTC
This incident has been resolved.

Rewindex changes for this incident

Critical incident: Connectivity Issues in AU1 Production 2026-06-18 13:43 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Matillion profile · Recent Matillion incidents · Markdown · JSON