Changes / Matillion / Connectivity Issues in AU1 Production
Matillion: Critical incident: Connectivity Issues in AU1 Production
Summary
Matillion reported a critical AU1 production outage affecting Agent Manager and Agents: cloud-agent-service could not authenticate with secure credential storage, preventing startup. It began at 2026-06-18 13:43 UTC and was resolved at 2026-06-18 15:05 UTC, lasting 1 h 21 min; Matillion reported implementing a fix before resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Connectivity Issues in AU1 Production
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After: critical
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After: resolved
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After: 2026-06-18 13:43 UTC
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After: 2026-06-18 15:05 UTC
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After: Agent Manager, Agents, AU Region - Agent Manager, AU Region - Agents
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After: We are currently investigating an issue affecting the cloud-agent-service in our AU1 production environment. The service is currently unable to authenticate with our secure credential storage system, preventing it from starting up properly.
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After: The issue has been identified and a fix is being implemented.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Connectivity Issues in AU1 Production (this change) Matillion reported a critical AU1 production outage affecting Agent Manager and Agents: cloud-agent-service could not authenticate with secure credential storage, preventing startup. It began at 2026-06-18 13:43 UTC and was resolved at 2026-06-18 15:05 UTC, lasting 1 h 21 min; Matillion reported implementing a fix before resolution. | Major incident |
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