# Matillion: Critical incident: Connectivity Issues in AU1 Production

**Summary:** Matillion reported a critical AU1 production outage affecting Agent Manager and Agents: cloud-agent-service could not authenticate with secure credential storage, preventing startup. It began at 2026-06-18 13:43 UTC and was resolved at 2026-06-18 15:05 UTC, lasting 1 h 21 min; Matillion reported implementing a fix before resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-18 13:43 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/crw0kvggwsgm](https://stspg.io/crw0kvggwsgm)
- [Company: Matillion](https://rewindex.com/company/matillion.md)
- Versions: before (none: first archived) → after incident\_version:151/7ry9ly4zxqcj@6b02808fae1e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Connectivity Issues in AU1 Production
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-18 13:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-18 15:05 UTC
```

**6. Added: Affected components**

```diff
+ Agent Manager, Agents, AU Region - Agent Manager, AU Region - Agents
```

**7. Added: Update** (investigating) · 2026-06-18 13:43 UTC

```diff
+ We are currently investigating an issue affecting the cloud-agent-service in our AU1 production environment. The service is currently unable to authenticate with our secure credential storage system, preventing it from starting up properly.
```

**8. Added: Update** (identified) · 2026-06-18 14:24 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (resolved) · 2026-06-18 15:05 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-18 13:43 UTC | Critical incident: Connectivity Issues in AU1 Production (this change) | outage |

All Matillion changes: [timeline](https://rewindex.com/company/matillion/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iba3bc6e6dd7046 · Markdown: https://rewindex.com/change/iba3bc6e6dd7046.md · JSON: https://rewindex.com/api/v1/changes/iba3bc6e6dd7046 · Generated 2026-10-18T02:29:25.216Z