# Matillion: Connectivity Issues in AU1 Production

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-06-18 13:43 UTC · Resolved: 2026-06-18 15:05 UTC · Duration: 1.4 h
- Updates: 3 · Affected components: Agents, AU Region - Agents, Agent Manager, AU Region - Agent Manager
- [Vendor status page: https://stspg.io/crw0kvggwsgm](https://stspg.io/crw0kvggwsgm)
- [Company: Matillion](https://rewindex.com/company/matillion.md)

## Summary

Matillion reported a critical AU1 production outage affecting Agent Manager and Agents: cloud-agent-service could not authenticate with secure credential storage, preventing startup. It began at 2026-06-18 13:43 UTC and was resolved at 2026-06-18 15:05 UTC, lasting 1 h 21 min; Matillion reported implementing a fix before resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-06-18 13:43 UTC: We are currently investigating an issue affecting the cloud-agent-service in our AU1 production environment. The service is currently unable to authenticate with our secure credential storage system, preventing it from starting up properly.
- **identified** 2026-06-18 14:24 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2026-06-18 15:05 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-06-18 13:43 UTC: [Critical incident: Connectivity Issues in AU1 Production](https://rewindex.com/change/iba3bc6e6dd7046.md)


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Canonical: https://rewindex.com/company/matillion/incidents/7ry9ly4zxqcj · Markdown: https://rewindex.com/company/matillion/incidents/7ry9ly4zxqcj.md · JSON: https://rewindex.com/api/v1/companies/matillion/incidents/7ry9ly4zxqcj · Generated 2026-10-18T09:45:58.926Z