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Stitch: Extraction and Loading Delays
Stitch reported major extraction and loading degradation affecting api.stitchdata.com and app.stitchdata.com, with elevated error rates caused by cloud service provider outages. The incident started at 2021-12-07 15:46 UTC and was resolved at 2021-12-08 01:24 UTC, lasting 9 h 37 min; normal performance and availability were reported at 12-07 19:59 UTC.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: api.stitchdata.comapp.stitchdata.com
Timeline of updates
- investigating
We are investigating elevated error rates with our extraction and loading processes.
- identified
We have identified service outages with our cloud service provider as the root cause of our degraded availability. We are working with them to resolve the issue.
- identified
Our cloud provider has identified a root cause for this issue and is working toward resolution.
- identified
We are seeing improved availability in our extraction job systems, however loading systems are still degraded. We continue to work with our cloud service provider to resolve the issue.
- monitoring
Extraction and loading systems are both exhibiting normal performance and availability. We are continuing to monitor while our cloud provider works toward full recovery.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Extraction and Loading Delays 2021-12-07 15:46 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Stitch profile · Recent Stitch incidents · Markdown · JSON