Changes / Stitch / Extraction and Loading Delays
Stitch: Major incident: Extraction and Loading Delays
Summary
Stitch reported major extraction and loading degradation affecting api.stitchdata.com and app.stitchdata.com, with elevated error rates caused by cloud service provider outages. The incident started at 2021-12-07 15:46 UTC and was resolved at 2021-12-08 01:24 UTC, lasting 9 h 37 min; normal performance and availability were reported at 12-07 19:59 UTC.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 46%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Extraction and Loading Delays
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After: major
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After: resolved
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After: 2021-12-07 15:46 UTC
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After: 2021-12-08 01:24 UTC
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After: api.stitchdata.com, app.stitchdata.com
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After: We are investigating elevated error rates with our extraction and loading processes.
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After: We have identified service outages with our cloud service provider as the root cause of our degraded availability. We are working with them to resolve the issue.
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After: Our cloud provider has identified a root cause for this issue and is working toward resolution.
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After: We are seeing improved availability in our extraction job systems, however loading systems are still degraded. We continue to work with our cloud service provider to resolve the issue.
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After: Extraction and loading systems are both exhibiting normal performance and availability. We are continuing to monitor while our cloud provider works toward full recovery.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Extraction and Loading Delays (this change) Stitch reported major extraction and loading degradation affecting api.stitchdata.com and app.stitchdata.com, with elevated error rates caused by cloud service provider outages. The incident started at 2021-12-07 15:46 UTC and was resolved at 2021-12-08 01:24 UTC, lasting 9 h 37 min; normal performance and availability were reported at 12-07 19:59 UTC. | Major incident |